April Dianne G.

Customer Support Operations Expert | Gorgias Setup & AI Automation

𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙨𝙘𝙖𝙡𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩? 📩 🏆 13 Years Customer Service Experience 👩‍💻 Gorgias Official Service Partner 🏪 Trusted by 60+ Shopify brands I combine customer support strategy, AI, and automation with human judgment to build customer support operations that grow with your business. Whether you're implementing Gorgias, improving an existing support operation, or building your first customer support team, I'll help you build a customer experience that's efficient for your team and effortless for your customers. 📩 What I can help you with: ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚 (𝘾𝙓) 𝙎𝙮𝙨𝙩𝙚𝙢𝙨 Build customer support systems that reduce manual work and improve customer experience. ✨ Gorgias setup, migration, audit, and optimization ✨ AI Agent development, training, and guardrails ✨ Inbox structure, views, tags, routing, macros, rules, and Help Center creation ✨ Ongoing optimization for new products, policy updates, and peak seasons ✦ 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙊𝙥𝙚𝙧𝙖𝙩𝙞𝙤𝙣𝙨 Build customer support operations that are ready to grow with your business. ✨ Customer experience (CX) audits & workflow optimization ✨ SOPs, playbooks & knowledge base creation ✨ Hiring, onboarding, QA, coaching & KPI tracking ✨ Trustpilot & online reputation management ✨ 𝙉𝙚𝙚𝙙 𝙖 𝙩𝙚𝙖𝙢? Access experienced Shopify & Gorgias-trained agents through 𝘼𝙂 𝙎𝙤𝙡𝙪𝙩𝙞𝙤𝙣𝙨 𝙄𝙣𝙩𝙚𝙧𝙣𝙖𝙩𝙞𝙤𝙣𝙖𝙡 ✦ 𝙋𝙧𝙚𝙢𝙞𝙪𝙢 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 Fast when it matters. Empathetic when needed. Firm when it protects your brand. ✨ Email, live chat, & social media support ✨ WISMO, returns, refunds & exchanges ✨ Subscription management & customer retention ✨ Escalations, chargebacks, disputes & warranty claims ✨ Portfolio below with recent projects and work samples. 𝙀𝙫𝙚𝙧𝙮 𝙜𝙧𝙤𝙬𝙞𝙣𝙜 𝙗𝙧𝙖𝙣𝙙 𝙧𝙚𝙖𝙘𝙝𝙚𝙨 𝙖 𝙥𝙤𝙞𝙣𝙩 𝙬𝙝𝙚𝙧𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙣𝙚𝙚𝙙𝙨 𝙗𝙚𝙩𝙩𝙚𝙧 𝙨𝙮𝙨𝙩𝙚𝙢𝙨, 𝙣𝙤𝙩 𝙟𝙪𝙨𝙩 𝙢𝙤𝙧𝙚 𝙥𝙚𝙤𝙥𝙡𝙚. 𝙄𝙛 𝙩𝙝𝙖𝙩'𝙨 𝙬𝙝𝙚𝙧𝙚 𝙮𝙤𝙪 𝙖𝙧𝙚 𝙩𝙤𝙙𝙖𝙮, 𝙄'𝙙 𝙡𝙤𝙫𝙚 𝙩𝙤 𝙝𝙚𝙡𝙥. 💬 Let's make customer support one less thing to worry about. 😊 𝘈 𝘲𝘶𝘪𝘤𝘬 𝘥𝘪𝘴𝘤𝘭𝘢𝘪𝘮𝘦𝘳: 𝘈𝘯𝘰𝘵𝘩𝘦𝘳 𝘧𝘳𝘦𝘦𝘭𝘢𝘯𝘤𝘦𝘳 𝘩𝘢𝘴 𝘣𝘦𝘦𝘯 𝘤𝘰𝘱𝘺𝘪𝘯𝘨 𝘮𝘺 𝘜𝘱𝘸𝘰𝘳𝘬 𝘱𝘳𝘰𝘧𝘪𝘭𝘦 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘱𝘢𝘴𝘵 𝘵𝘩𝘳𝘦𝘦 𝘺𝘦𝘢𝘳𝘴. 𝘛𝘩𝘦𝘺 𝘢𝘳𝘦 𝘯𝘰𝘵 𝘢𝘧𝘧𝘪𝘭𝘪𝘢𝘵𝘦𝘥 𝘸𝘪𝘵𝘩 𝘮𝘦 𝘰𝘳 𝘈𝘎 𝘚𝘰𝘭𝘶𝘵𝘪𝘰𝘯𝘴 𝘢𝘯𝘥 𝘥𝘰 𝘯𝘰𝘵 𝘳𝘦𝘱𝘳𝘦𝘴𝘦𝘯𝘵 𝘮𝘺 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴. 𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘭𝘰𝘰𝘬𝘪𝘯𝘨 𝘵𝘰 𝘸𝘰𝘳𝘬 𝘸𝘪𝘵𝘩 𝘮𝘦, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘤𝘰𝘮𝘮𝘶𝘯𝘪𝘤𝘢𝘵𝘦 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘵𝘩𝘪𝘴 𝘷𝘦𝘳𝘪𝘧𝘪𝘦𝘥 𝘜𝘱𝘸𝘰𝘳𝘬 𝘱𝘳𝘰𝘧𝘪𝘭𝘦. 𝘐𝘧 𝘺𝘰𝘶’𝘳𝘦 𝘶𝘯𝘴𝘶𝘳𝘦, 𝘱𝘭𝘦𝘢𝘴𝘦 𝘢𝘴𝘬 𝘮𝘦 𝘥𝘪𝘳𝘦𝘤𝘵𝘭𝘺 𝘣𝘦𝘧𝘰𝘳𝘦 𝘩𝘪𝘳𝘪𝘯𝘨.