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Bernie A.
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Bernie A.

E-commerce Customer Service EXPERT - Empathy/Heart

In today's customer service-oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ an exemplary service professional to represent you when assisting your valued customers. These are my expertise. ---Customer service- Email, Phone, and Chat ---Social Media Moderation ---Live chat and SMS ---Data entry and other admin tasks My long-term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all kinds of settings. I realize that acquiring and maintaining loyal repeat business and spreading the word about your business through these loyal patrons is of the utmost importance in every company. I am looking forward to working with you soon.

🇵🇭Mandaluyong City, Philippines$15/hr100% JSS4.93 (8)Since Dec 2018

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,139 / 412k
🇵🇭Country#3,798 / 56.3k
Revenue, last 30 days
$1.6k

Last 6 months: $10k

World#27,264 / 412k
🇵🇭Country#4,112 / 56.3k
Total earnings
$145k

Billed in all: $151k

World#24,608 / 412k
🇵🇭Country#2,590 / 56.3k
Per project
$15k

$5k in the last 6 months

World#9,697 / 412k
🇵🇭Country#2,117 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
10

Across 11 contracts

0% fixed100% hourly
World#201,800 / 412k
🇵🇭Country#17,209 / 56.3k

Earnings, last 30 days

$151k+$1.6k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$148k$149k$150k$151kOct 8Oct 23Nov 7

Skill rankings: Top 4% in English

Ranked by MRR among everyone on Upwork with the skill.

  1. #18Business with 100-999 Employees141 freelancers · 🇵🇭 #3Top 13%
  2. #56Answered Ticket446 freelancers · 🇵🇭 #35Top 13%
  3. #81KPI Metric Development775 freelancers · 🇵🇭 #10Top 10%
  4. #185Communication Etiquette1,807 freelancers · 🇵🇭 #94Top 10%
  5. #190Gorgias1,588 freelancers · 🇵🇭 #110Top 12%
  6. #192Product Knowledge2,128 freelancers · 🇵🇭 #106Top 9%
  7. #253Order Processing2,648 freelancers · 🇵🇭 #173Top 10%
  8. #283Order Tracking2,668 freelancers · 🇵🇭 #192Top 11%