Marjorie B.

I’m Marjorie Bajo, a healthcare operations professional with 4+ years of experience across patient intake, home health, provider enrollment, credentialing, HR, recruitment, and administrative operations, backed by 5+ years in legal administration and fraud analysis. I’ve worked on both sides of healthcare operations: the patient-facing side where communication and intake matter, and the operational side where documentation, staffing, credentialing, compliance, and follow-through keep the business running. My experience includes: PATIENT & INTAKE OPERATIONS → Patient intake, referrals, scheduling & follow-ups → Chart creation and documentation → Patient/family and provider communication → Insurance and authorization-related coordination → EHR/CRM management CREDENTIALING & PROVIDER ENROLLMENT → Medicaid provider enrollment & re-enrollment → Multi-state credentialing coordination → Provider portal management → Application tracking and follow-up → Missing documentation and enrollment issues → Communication with state agencies and enrollment departments HOME HEALTH & HR OPERATIONS → Caregiver sourcing, screening & recruitment → Interview coordination → Background/reference check tracking → Onboarding and compliance documentation → Staff coordination → Applicant pipeline management → Recruitment reporting OPERATIONS & ADMINISTRATION → Workflow and process management → SOP creation and documentation → CRM and database management → Reporting and tracking systems → Administrative coordination → Research and problem-solving → Confidential records and sensitive information I’m experienced with GoHighLevel, AdvancedMD, Monday. com, Brightwheel, Jotform, Zoho, Google Workspace, Microsoft Office, Slack, EHR/CRM platforms, and healthcare/provider portals. But tools are only part of the value I bring. I look for what happens between the tasks. If a referral comes in, I think about what happens next. If a provider application is pending, I track what is holding it up. If a caregiver is being onboarded, I look at what is still missing. If a workflow keeps creating delays, I look for a better way to structure it. That mindset comes from my background in healthcare, legal administration, fraud analysis, HR, and operations different industries, but all requiring the same thing: accuracy, judgment, accountability, and follow-through. I’m also HIPAA certified and understand that healthcare administration requires a higher level of discretion and attention to detail. What you get when you work with me: Someone who can step into an existing operation, understand the moving pieces, take ownership, communicate proactively, and keep things moving without constant supervision. I’m not looking to be another person on your task list. My goal is to become the person you trust to handle the details you don’t have time to chase. If your healthcare, home health, or medical operation needs someone who can bridge intake + credentialing + HR + administration + operations, let’s talk. I’d love to learn how your operation works and show you where I can make it easier.