Anna A.

Reliable remote professional based in the Philippines with 6+ years supporting US-based businesses across logistics, e-commerce, and restaurants. I do EA and admin support, customer service, and accounts receivable. Before going remote, I spent 10+ years in restaurant and hotel operations, so I'm used to fast-moving, detail-heavy work. Executive Assistant & Admin Support ✦ Inbox and calendar management, scheduling, and phone calls with customers ✦ Restaurant back-office: timecards, inventory, vendor, and review follow-ups ✦ Day-to-day operations support Customer support & CRM (e-commerce eyewear brand, including leading a team of ~10 CSRs) ✦ Email support: pre-sale guidance, orders, shipping delays, chargebacks, returns, refunds ✦ Follow-ups with labs, suppliers, and carriers to fix delays, damaged items, and remakes ✦ CRM documentation, escalations, staff training, and quality standards Accounts receivable & collections ✦ Cash application, payment posting, invoice reconciliation, and discrepancy resolution ✦ Collections on aging accounts, payment arrangements, and customer calls and emails ✦ New client account setup and onboarding ✦ Familiar with Coupa, Prism, and Corrigo for invoice uploading and identification Logistics & shipment tracking ✦ Track and trace, delivery follow-ups, and carrier coordination E-commerce & Pinterest Ads ✦ Pinterest Ads: product research, listing, creatives, campaign launching, and scaling Tools ✦ Freshdesk, ServiceTitan, Adora POS, 7shifts, Slack, Teams, Google Workspace, Microsoft Office I'm fluent in English and comfortable with US and Australian business hours. Happy to start small so you can see the quality firsthand.