Johairah A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 8, 2026.

I'm Johairah and I have over a decade of experience in addressing and resolving inbound & and outbound client inquiries to ensure that each inquiry is resolved from the client's perspective by delivering timely, accurate, and professional customer service. 1. Responding to social media posts 2. Responding to emails 3. Providing tracking and looking up orders for customers 4. Answering product questions 5. Helping with returns, replacements, and refunds I am equipped with knowledge of different online platforms like - ▪ Shopify / Amazon ▪ Zendesk / Gorgias / Helpscout / Crisp ▪ Standvast ▪ James&James ▪ RushApp ▪ Checkout Champ ▪ AfterShip ▪ NRI ▪ CIN7 ▪ eStore Logistics ▪ USADrop ▪ Portless ▪ Picquer Think of me as someone who will provide world-class service to your customers in an accurate, efficient, and respectful manner on every inquiry. My strengths capitalize on problem-solving and critical thinking with your customer's interest and satisfaction being the primary goal. My rate is negotiable and is based on the skills applied, the workload required, the time invested, and the client's budget. Now, let's talk about how I can help you grow your business.