Sheila Marie J.

PROFESSIONAL SUMMARY Visionary leader, who inspires a shared vision ♦ Results-driven sales/customer service senior manager ♦ Proven leader of peak-performance teams in a matrixed environment ♦ Positive individual who thrives in high-expectation, high-stress environments ♦ Trusted client/vendor manager advisor ♦ Quota-breaker, consistently leading organizations to achieve and exceed performance targets ♦ Successful leader experienced in all types of business process operations ♦ Extensive experience with add-on, upsell and cross selling to drive revenue ♦ Flexible professional with strong conflict resolution skills CORE COMPETENCIES Strong interpersonal and analytical skills ♦ Revenue forecasting ♦ Strong communication skills, written and oral, English and Filipino ♦ Committed to exceeding customer/client expectations ♦ Successful record of exceeding client requirements including international clients ♦ Proven ability to take underperforming programs and create change resulting in goal achievement ♦ Benchmarking and performance metrics ♦ Passionate about leadership by example ♦ Pay-for-performance incentive plans ♦ Broad knowledge of business process in construction and contact center best practices ♦ Experience in sales, customer service and fraud security ♦ Responsive, diplomatic, flexible, accountable ♦ Development and execution of key business initiatives ♦ Staff development, training, motivating and mentoring ♦ Keen sense of urgency and business competency ♦ Consistent history of exceeding expected results ♦ Creative problem solving