Vincent K.

Results-driven IT professional with over 9 years of experience specializing in Microsoft 365 administration and modern workplace transformation. Expert in Exchange Online, SharePoint, Teams, OneDrive, and Intune, with a proven record of leading seamless M365 migrations, optimizing cloud collaboration, and driving user adoption. Skilled in PowerShell automation, hybrid Active Directory environments, and security configurations that ensure compliance and performance. Recognized for enhancing end-user experience, improving support SLAs, and delivering client-focused solutions that align with business goals. Core Competencies: • Microsoft 365 Administration: Migrations, Exchange Online, SharePoint, Teams, OneDrive, Azure AD • Windows Server (2008-2019), Active Directory, DHCP, DNS, GPO • Endpoint Management: Intune, Group Policy, Conditional Access, MFA • IT Helpdesk & Remote Support (Tier 1–3), End-User Experience Optimization • PowerShell Scripting & Automation • Ticketing & ITSM Tools: JIRA Service Management, SolarWinds, Freshdesk • macOS & Windows Support | AV Equipment Setup | Peripheral Troubleshooting • Virtualization: VMware ESXi, Microsoft Hyper-V • Networking: LAN/WAN, VPN, TCP/IP, DNS, FTP, NAS • Server Hardware: IBM Blade, Dell PowerEdge, HP ProLiant, Lenovo