Shaila T.

Proactive leader with strong expertise and skilled in team coordination and website management to help clients grow their business by streamlining daily operations. Proficient in Microsoft Excel / Google Sheets for effective performance tracking and management. Known for good work ethic, strong initiative and proactive problem-solving. Core VA Skills: - Team & Project Management - Email & Calendar Management - CRM Management (Close.com, Salesforce) - WordPress & Shopify Management - Social Media & Influencer Management - Transcription Services - Content Creation (Basic) - Email Marketing (Mailchimp, Klaviyo, Mailshake) Tools & Platforms - ECOMMERCE - Shopify & WordPress management - EMAIL MARKETING - Mailchimp, Klaviyo, Mailshake, Close.com, HelpScout, Instantly, Mailerlite - CRM - ClickUp, Monday.com, Trello - SMM - Later, Meta Experience Overview: - Graduated Cum Laude, AB Mass Communication, Far Eastern University - 13 Years in BPO as a Customer Support Specialist (email, phone, chat) - 2 Years as a Transcriptionist at PeopleSupport Inc. - Email Support Specialist & Order Fulfillment at JJSHOUSE.com - Influencer Manager & Coordinator - Social Media Manager for Instagram (using Later) - Content Creator & Editor WordPress I’m always eager to learn and upskill – so if you’ve got something new in mind, I’d love to dive in! Let’s Connect! Looking forward to a quick call to see how I can help you. I’m confident it’ll be worth your time!