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Anca B.
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Anca B.

Expert Customer Service Agent

I have over 9 years of customer service experience, working for trades with 24/7 emergency response and also for companies who sell physical and digital products. I have experience taking inbound calls, answering tickets and aim for first contact resolution. My ACH average is 4,5 minutes per call, 41 WPM typing speed and can handle about 50 or more tickets/ emails per day. I use empathy statements, follow DPA, use save the sale strategies with customers. I also have experience being a team leader/ supervisor and training new agents, following Quality Assurance requirements.

🇷🇴Tautii-Magheraus, Romania$15/hr100% JSS5.00 (1)Since Dec 2018
GlobeUpwork

Earnings and projects

MRR
$2.2k

Last 6 months ÷ 6

World#19,909 / 412k
🇷🇴Country#115 / 2,286
Revenue, last 30 days
$2.3k

Last 6 months: $13k

World#18,009 / 412k
🇷🇴Country#104 / 2,286
Total earnings
$71k

Billed in all: $74k

World#56,151 / 412k
🇷🇴Country#406 / 2,286
Per project
$24k

$6.6k in the last 6 months

World#4,557 / 412k
🇷🇴Country#42 / 2,286
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇷🇴Country#379 / 2,286
Projects in all
3

Across 6 contracts

0% fixed100% hourly
World#304,140 / 412k
🇷🇴Country#1,816 / 2,286

Earnings, last 30 days

$74.3k+$2.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$72k$74k$76kOct 8Oct 23Nov 7

Skill rankings: Top 3% in Trello

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