Hubert King H.

Top Rated Customer Support & Virtual Assistant | Zendesk

Hi! I’m Hubert — a Top Rated Customer Support and Virtual Assistant with 5+ years of experience helping businesses deliver fast, professional, and customer-first support. I specialize in email, chat, and phone support, CRM ticket handling, and admin tasks that keep operations organized, efficient, and stress-free for business owners. ⭐ Results & Experience Highlights Handled 100+ customer tickets daily while maintaining 95%+ CSAT Reduced response time by 30% using Zendesk Supported US-based customers via phone, email, and live chat Experienced in high-volume support and fast-paced environments ⭐ What I Can Do for You Customer Support (Phone, Email, Chat) Amazon-style customer service Troubleshooting & basic technical support Order issues, refunds, returns, and follow-ups CRM ticket handling (Zendesk, Freshdesk, Gorgias) Welcome calls, confirmation calls, and outbound follow-ups Admin & Virtual Assistance Calendar and inbox management Document organization (Google Workspace, Microsoft Office) Appointment scheduling (Calendly) Updating spreadsheets, reports, and client records Creating and sending estimates to customers Lead Generation & Research Prospecting using Apollo & LinkedIn Sales Navigator Finding decision-makers, verified emails, and contact details Data entry, cleanup, and verification Company, contact, and website research Additional Experience Data tagging & website classification (AI-powered tools, domain checks, functionality testing) Customer onboarding support and CRM management Team leadership experience as Team Leader and Account Supervisor ⭐ Why Clients Love Working With Me Top Rated with consistent 5-star performance Clear communicator with fluent English Detail-oriented, organized, and highly reliable Fast learner with strong problem-solving skills Able to work independently and meet deadlines consistently Experienced with both small businesses and high-volume operations ⭐ Let’s Work Together If you’re looking for a dependable Customer Support Rep, Virtual Assistant, Admin Support, Data Entry Specialist, or Lead Generation VA, I’m ready to help your business grow. Send me a message — I can start right away.