Lovelle G.

Trust & Safety Specialist | Zendesk Email Support | 800+ Cases Resolve

I've spent 4+ years as a Trust & Safety Officer for Upwork Enterprise, resolving 800+ cases and support tickets in Zendesk a week — everything from policy violations and fraud reviews to dispute investigations and general account support. I know this platform's rules, workflows, and edge cases from the inside. What I do: • Review flagged accounts, content, and activity for policy compliance and fraud risk • Investigate and resolve disputes fairly, following documented processes • Handle high-volume email/ticket queues in Zendesk with fast, accurate responses • Spot patterns — spam, scams, suspicious behavior — before they become bigger problems • Document everything clearly so nothing falls through the cracks Clients trust me because I combine attention to detail with genuine platform/process knowledge — I'm not guessing at what "good" looks like, I've been doing it daily for years. 5.0 rating across 11 jobs and 12,000+ hours worked. If you need someone to keep your support inbox, moderation queue, or trust & safety operations running smoothly and fairly, let's talk.