Bethelple B.

I began my career in 2012 as an outbound agent, conducting political and customer satisfaction surveys with respondents in the U.S. Over time, I expanded into a range of campaigns including Durable Medical Equipment (DME), auto insurance, merchant cash advance, and investment calls with accredited investors—ensuring compliance and verifying financial eligibility. I have several years of experience in customer service, supporting clients in the U.S., Canada, and the U.K. I am proficient in both phone and email support, and I am committed to going above and beyond to ensure customer satisfaction. Communication is my passion, and I believe that truly understanding a customer’s needs is key to delivering exceptional service. My background includes more than two years as a team manager for a U.S. telecom account, where I led a team of 15 agents. This role strengthened my leadership abilities and deepened my understanding of effective team and customer management. Throughout my career, I have developed and refined essential customer service skills that align with my personality: patience, attentiveness, clear communication, a positive attitude, time management, empathy, calmness under pressure, and persuasiveness. I take pride in being a quick learner and always strive to fully understand the product or service I support to provide accurate, efficient, and thoughtful assistance. I’m highly proficient with a wide range of customer service platforms, including: HubSpot Help Scout Gorgias Konnektive CRM Shopify Aircall Pipedrive Zoho One / Zoho CRM / Zoho Books Freshdesk Slack My core services include: Customer phone support Email support Cold calling Appointment setting Telemarketing I am a full-time freelancer with immediate availability and the ability to deliver high-quality work quickly. I’m highly motivated, reliable, and a dedicated team player. I am always open to training and eager to learn new tools and ideas to enhance my contribution. If you're looking for someone experienced, committed, and results-driven—I am confident I would be a valuable asset to your team.