Malou C.

Need a reliable professional who can help manage your business operations, keep administrative processes organized, support financial workflows, and assist with sales and marketing activities? I'm a versatile Business Operations and Executive Support Specialist with an extensive engineering background and experience supporting businesses across the technology, creative and marketing agency, e-commerce, and education industries. My experience spans business operations, executive assistance, payroll coordination, invoicing, billing, HR administration, recruitment, project management, reporting, lead generation, and outreach support. I'm comfortable managing multiple responsibilities, working independently, maintaining accurate records, and coordinating workflows across different business functions. BUSINESS OPERATIONS & EXECUTIVE SUPPORT -Executive and administrative assistance -Email, calendar, and schedule management -Business operations and workflow coordination -Project coordination, task tracking, and follow-ups -Documentation, digital file organization, and process support FINANCE, INVOICING & BILLING -Invoice preparation and billing administration using QuickBooks and Wave -Monthly invoicing, invoice distribution, and follow-ups -Payment coordination using Wise and Zelle -Financial documentation and record management -Experience working with PNC, Ally, and Chase banking platforms PAYROLL & TIMEKEEPING -Payroll coordination using Gusto and PrimePay -Employee timesheets, hours tracking, and logsheet management -Employee time tracking using Hubstaff and Projectworks -Payroll data quality checks and reconciliation support -PTO, absence, and employee hours tracking HR & RECRUITMENT -Job postings and resume screening -Applicant tracking and recruitment administration -Employee records and documentation -Onboarding, offboarding, and related administrative support PROJECT MANAGEMENT & REPORTING -Project and task tracking using Asana, Trello, and Atlassian tools -Dashboard, spreadsheet, and report maintenance -Data validation and record reconciliation -Operational tracking, documentation, and workflow coordination SALES, MARKETING & LEAD GENERATION -Lead generation and prospect research using Apollo and LinkedIn Sales Navigator -Identifying potential clients and researching decision-makers -LinkedIn prospecting, connection outreach, and follow-up coordination -Cold email outreach, prospect list organization, and campaign tracking -Knowledge of DNS records, email domain setup, inbox warm-up practices, and email deliverability fundamentals -Sales pipeline administration, HubSpot CRM updates, and lead tracking -Upwork opportunity research and business development support -Marketing campaign coordination, data management, and reporting TOOLS & PLATFORMS -Accounting and invoicing: QuickBooks, Wave -Payroll: Gusto, PrimePay -Time tracking: Hubstaff, Projectworks -Project management: Asana, Trello, Atlassian -Sales and prospecting: Apollo, LinkedIn Sales Navigator -Payments: Wise, Zelle -Banking platforms: PNC, Ally, Chase -Productivity: Microsoft Office, Google Workspace INDUSTRIES I'VE SUPPORTED -Technology and software -Creative and marketing agencies -E-commerce -Education and education-related services WHAT YOU CAN EXPECT FROM ME -Strong attention to detail and data accuracy -Ability to manage multiple responsibilities independently -Organized, proactive, and dependable support -Professional handling of confidential information -Clear communication and consistent follow-through -A flexible, solutions-oriented approach to business operations I understand that business owners need more than someone who simply completes a checklist. They need a dependable professional who can take ownership of responsibilities, keep processes organized, identify missing information, and follow through on important details. My cross-functional experience allows me to support both day-to-day business operations and the administrative processes behind financial, sales, and marketing activities. AVAILABILITY I'm seeking part-time, remote engagements with flexible hours, including weekends. I'm particularly interested in ongoing contracts and long-term client relationships where I can provide consistent, reliable support. If you need a versatile professional to support your business across operations, finance, payroll coordination, HR, executive assistance, or sales and marketing administration, let's connect. I'd be happy to discuss your needs and how I can help your business run more smoothly.