Katherine S.

Your job is not to hire another assistant. Your job is to make sure the system runs. That's exactly what I do. I'm Katherine — a PMP-certified Fractional Chief of Staff and Operations Leader with 15+ years serving as the operational backbone for executives, founders, and senior leaders. I don't wait to be asked what needs to happen next. I already know. And I make sure it does. What I bring to every engagement: ✅ Operating rhythm ownership — I run daily huddles, weekly check-ins, and leadership cadences that keep teams accountable without adding bureaucracy. Meetings end with decisions and clear owners. ✅ Commitment and follow-up discipline — I track what was said, who owns it, and whether it got done. I will follow up as many times as it takes, calmly and professionally. Nothing falls through the cracks on my watch. ✅ Comfortable holding the leader accountable — including the business owner. That's not a red flag to me. It's the job. ✅ Intake and prioritization — I manage the flow of new requests, assess against strategic priorities, and make sure teams are working on the right things at the right time. ✅ AI-enabled operations — I use AI tools daily to accelerate documentation, meeting summaries, status synthesis, and communications. I build systems that reduce manual work, not add to it. ✅ Process improvement — I identify recurring breakdowns, build the checklists and SOPs that prevent them, and leave every engagement more organized than I found it. I have served as fractional CoS and executive operations partner for civic organizations, EdTech companies, and nonprofit leaders. I've managed the largest transportation initiative in North Carolina's history and stabilized a nonprofit housing program for the City of Columbia, SC, when a previous PM left mid-engagement. I know how to walk into complexity and create order. Current client: Intuit for Education (through Lotus Impact Partners) — managing cross-functional operations for financial literacy programs reaching 15M+ students. I'm looking for long-term operating partnerships with founders and executives who need someone they can trust to keep the system running — not another task manager. If that's you, let's talk. Chief of Staff | Executive Operations | Operations Management | Project Management | Program Management | Administrative Support | Business Operations | Stakeholder Management | Process Improvement | Airtable | Salesforce CRM | Google Workspace | Asana | Meeting Facilitation | Executive Communications | AI Tools AI-Enabled Program Manager | Airtable Builder | Cross-Functional Operations