Lowa E.

As an experienced and dedicated freelancer, I bring a wealth of skills and expertise to the table. My commitment to hard work, ethical behavior, and effective leadership sets me apart. I prioritize honesty, integrity, and professionalism in all tasks I undertake. With my exceptional service, you can expect more time, less stress, and plenty of smiles along the way. My expertise encompasses a wide range of tasks, including: ➡️ Appointment Scheduling ➡️ Complaint Handling and Resolution ➡️ Email Support ➡️ Administrative Tasks ➡️ Document Control (Google Sheets) ➡️ Email Marketing ➡️ Social Media Management ➡️ SMS Marketing ➡️ Quality Assurance ➡️ Market Research Analysis ➡️ E-Commerce (Shopify, Amazon) ➡️Quality Analyst ➡️Fraud Risk Assessment ➡️Internet Research I am proficient in various tools and platforms such as: ➡️Customer support platforms (Zendesk, Freshdesk, Hubspot, Gorgias, Salesforce, LiveAgent, Zoho) ➡️Communication tools (Zoom, Discord, Airtable, Dropbox, DocuSign, Jotform, Slack, Telegram, ➡️E-commerce tools (Shopify, Stripe, ReAmaze, Loop, ShipStation, PayPal, etc.) ➡️Google Workspace (Gmail, Meets, Docs, Sheets, Drive & Calendar, etc.) ➡️Project Management tools (Jira, Loom, Slack, Trello, Asana) ➡️Social media platforms (Instagram, Twitter, TikTok, Discord, Telegram, LinkedIn, Facebook) and social media management tools (Hootsuite, Buffer) ➡️Graphic design tools (Canva, Figma) WhatsApp, Skype, Signal) ➡️AI tools such as ChatGPT ...and I quickly adapt to new software and platforms. If you're looking for a dependable and skilled Customer Service Specialist/virtual assistant with a successful background in customer service, I am here to help you achieve your goals.