Kimberly Vivienne A.

Need Help Running Your Business? Let’s Make It Easier—Together! 🙋‍♀️ I'm a Well-Rounded Customer Support & E-Commerce Operations with 10+ years of experience in service and management roles across Tech, Telecom, and E-Commerce industries. E-Commerce Operations Hands-on experience supporting online brands through end-to-end backend operations: Evaluating & resolving order issues Coordinating with manufacturers and suppliers Troubleshooting purchase and shipping concerns Customer Support & Order Management Skilled in providing exceptional service across multiple platforms: Client account management & communication (Email, Chat, Messages) Order fulfillment & tracking on Amazon, Etsy, Shopify, ShipStation, ShipMonk, Easyship Handling refunds, returns, and customer concerns Multi-channel email and chat support Admin & General Virtual Assistance Helping your team stay organized and efficient behind the scenes: SOP documentation & knowledge base creation Project coordination & task tracking Email and calendar management File and document organization Tools I Work With Collaboration & Productivity G Suite (Docs, Sheets, Calendar, Gmail, Drive, Forms) Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, MS Teams) Communication Tools: Zoom, Slack, WhatsApp, Microsoft Teams Task Management: Asana, Monday.com E-Commerce & Support Platforms Gorgias, Re:amaze, Zendesk, Happy Fox, Notion ShipMonk, ShipStation, Easyship