Davi S.

Customer Support Manager | Operations | Virtual Assistant | Data Entry

I’m a Customer Support and Operations professional with 5+ years of experience supporting international businesses and customers, combined with a degree in Systems Analysis and Development (Information Technology). My background combines customer support, technology, operations, administrative work, and data management. Because of my technical education and hands-on experience with different platforms and systems, I’m comfortable learning new tools, understanding technical processes, troubleshooting issues, and adapting quickly to new workflows. I can help with: • Customer Support Management – Managing support workflows, customer requests, escalations, follow-ups, ticket queues, and day-to-day support operations • Email & Chat Support – Providing clear, professional, and friendly support through email, live chat, and helpdesk platforms • Operations Support – Keeping tasks, customer cases, internal requests, documentation, and workflows organized • Virtual Assistance – Administrative support, research, documentation, task management, spreadsheets, and general business assistance • Data Entry & Data Management – Accurate data entry, database updates, spreadsheets, forms, record maintenance, and quality checks • E-commerce Support – Order management, shipping inquiries, returns, refunds, replacements, product questions, and customer communication • Technical Support – Troubleshooting low-to-mid-level technical issues, gathering information, documenting cases, identifying possible causes, and coordinating with developers or technical teams when needed • Gaming & Online Communities – Long-time gamer with a strong understanding of gaming culture, terminology, online communities, and player expectations I have experience working with tools and platforms such as Zendesk, Freshdesk, Help Scout, Intercom, HubSpot, Shopify, ActiveCampaign, Airtable, Notion, Jira, Trello, Teamwork, WordPress, Google Workspace, Microsoft Office, Slack, Canva, and other CRM, support, and project management systems. I’m a native Portuguese speaker and fluent in English, with several years of experience communicating professionally with customers and teams in the United States and other international markets. My degree in Systems Analysis and Development gives me a strong foundation in technology, software, systems, and technical problem-solving. I’m a fast learner and particularly comfortable adapting to new software, SaaS platforms, internal systems, technical products, and unfamiliar processes. I work well independently, stay organized across multiple responsibilities, and take ownership of tasks from initial request through resolution. Whether you need someone to manage customer support, assist with operations, handle administrative work and data entry, provide technical support, or support a gaming or technology-related business, I’m ready to contribute.