Chriselle S.

I have a total of 8 years of experience as a Customer Service and Collection Specialist across the United States and Canada. A Virtual Assistant who can do Administrative tasks with impeccable Researching Skills. Broad experience and knowledge in: Slack Asana Google Suite Microsoft Applications NetSuite Salesforce Zendesk Yaypay Shopify GoShippo Alibaba and AliExpress FB and Instagram Ads Trello HubSpot RingCentral Quickbooks Xero JOB RESPONSIBILITIES HANDLED: - Experience in customer relations(handling customer concerns and requests) - Running a Shopify store/website - Accounts Receivables/ Collection tasks - Facebook Business Manager tasks - Scaling and running test ads for customers - Research various topics - Email and Calendar Management and Travel Planning - Billing inquiries, Return and Refund processes - Creating FAQs and SOPs - Exceptional talent for ensuring customer satisfaction (handling escalated calls for the frontline agents) - Excellent written and verbal skill in Englis (handles email and phone inquries wth the couriers and sellers) - Experience in training new employees - Securing End-of-Month and End-of-Month report of representatives under my umbrella - Performance review for my team members; guiding and coaching team members to hit their KPI I have the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written. If you think we’re a perfect business partners, I’m looking forward to hearing from you!