Jovi Hendrix C.

✔ LICENSED PSYCHOLOGY PROFESSIONAL ✔ HEALTHCARE VIRTUAL ASSISTANT ✔ HIPAA Certified As a Healthcare Virtual Assistant and Licensed Psychology Professional, I provide dependable support to healthcare and mental health practices by helping streamline patient care, administrative workflows, and clinical operations. I have experience working across multiple specialties including mental health, ENT, family practice, gastroenterology, and menopausal care, supporting providers in delivering organized, efficient, and patient-centered care. I am committed to maintaining accuracy, confidentiality, and professionalism in every aspect of healthcare support. Clinical Experience Exposure ● Mental Health / Behavioral Health Support ● ENT (Otolaryngology) Clinic Support ● Family Practice / Primary Care Support ● Gastroenterology Clinic Support ● Menopausal Care / Women’s Health Support Front Office / Patient Support ● Medical Intake ● Patient Communication and Outreach ● Appointment Scheduling and Calendar Management ● Telephone Encounters ● General Patient Inquiries ● Patient Registration and Onboarding ● Care Coordination Assistance ● Patient Follow-Up and Reminders Clinical & Administrative Support ● Insurance Verification (Eligibility and Benefits) ● Prior Authorization Processing and Follow-Up ● EMR/EHR Documentation and Chart Management ● Medical Scribing ● Medical Records Management ● Patient Chart Updates ● Medication List Documentation ● Plan of Care / Care Documentation ● Lab and Referral Coordination ● Data Entry and Documentation Support ● Workflow and Administrative Assistance ● APCM (Advanced Primary Care Management) Support for Medicare Patients ● CCM (Chronic Care Management) Support ● RPM (Remote Patient Monitoring) Coordination Support Software, Platforms & Tools • eClinicalWorks • Athenahealth • Practice Fusion • SimplePractice • AdvancedMD • TheraDriver • ReThink • Availity • CoverMyMeds • Updox • 8x8 • Nextiva • Zoom • Slack • Spruce Health • Dialpad • Google Workspace (Docs, Sheets, Forms, Drive, Calendar) • Microsoft Office Suite • Canva I bring strong attention to detail, organization, and confidentiality, with hands-on experience supporting diverse healthcare specialties and ensuring smooth clinical and administrative operations.