Luis Lorenzo D.

Maintenance Coordinator (Metropolitan Property Management) - Handles Maintenance Service Requests - Handles Lease Renewals - City Inspections and notices. Assistant Property Manager (St. John Properties) June 2019 - April 2020 - Handles maintenance Work Orders - Rent collection - Lease Renewals - Escalation calls Online Text Messaging Campaign manager (Quick Home Properties) April 2019 - December 2019 - Handles the initial reach out to Property Owners who are willing to sell their property. - Sends a 1000 or more text messages on a daily basis. - Respond to owner's inquiries. FIELD STAFF SUPERVISOR (ONERENT) September 2017 - December 2018 Handle over 100 Onerent Field Staffs on all regions being handled. Listed below are The Main Responsibilities of a Field Staff Supervisor - The hiring process of Field Staff through Craigslist, Indeed, and Facebook. - Conducts interviews for new applicants and assists them on a step to step basis of an application. - Conducts online training for Applicants. - Updates Field Staff Roster and Personal Information. - Check on the day to day tasks of all Field Staffs and Gather Feedback - Calls Field Staffs to coach/commend on previous days work. - Creates a Weekly Newsletter for important updates - Check on properties leased by a Field Staff for incentives. - Creates Invoicing on Field Staff Weekly payout. - Come ups up with ideas to innovate work for Field Staffs interests. - Creates game plan and action plan for process improvement. - Creates deck and training module for Field Staffs tasks (showings and inspections) OPERATIONS SUPERVISOR (ONERENT) December 2016 - September 2017 - Communication's Dispatch Supervisor - Manages team that is responsible for ensuring that all showings are properly booked with respective mobile managers. - Responsible for hiring mobile managers for Onerent. - Manages weekly invoice for mobile managers. - Coaching and conducting training for Dispatch associates improvement. - Creates Metrics in measuring individuals success. - Managing Health and safety inspection for all Onerent renters. - Managing Move in's inspection for new Onerent renters. - Created an onboarding process for new Dispatch Associates - Creates Schedule for Associates and ensures coverage all throughout the shift. OPERATIONS SUPERVISOR (TELEPERFORMANCE) December 2014 - December 2016 - Handled over 15-20 Technical Support Representative for Comcast. - Handled over 10-15 Technical Support Representative for Vodafone. OPERATIONS SUPERVISOR (ALCHEMY GLOBAL SOLUTIONS) July 2014 - November 2014 - Handled over 25-30 Sales Associates for Cedar Springs. - Creates Scripts for Sales Associates to use on outbound calls. - Creates End of the day, Weekly and Monthly report for Cedar Springs. TECHNICAL SUPPORT REPRESENTATIVE (SUTHERLAND) December 2010 - March 2014 - Technical Support Representative for AT&T - Subject Matter Expert - Escalations for AT&T