Juan F.

Are you looking to improve customer satisfaction, reduce churn, and create a support experience your users remember for the right reasons? I’m a Customer Success Specialist with hands-on experience in SaaS, EdTech, and e-commerce environments. I help companies elevate their customer experience, reduce support volume, and build loyalty through clear, empathetic, and multilingual support. 💡 What I bring to your team: ✅ Friendly, fast, and effective support via chat, email, or CRM tools ✅ Deep experience with tools like Zendesk, Helpscout, Intercom, ClickUp, Trello, Notion, Google Workspace, Slack ✅ 95% CSAT on Helpscout, consistently resolving tickets with speed and care ✅ Experience working with online platforms, educational tools, and e-commerce stores ✅ Fluent in English, Spanish, French, and German for global customer bases Whether you need help managing support tickets, optimizing your helpdesk, or improving retention, I’m here to help your users feel seen, supported, and confident in your product. Let’s work together to build a customer experience that keeps people coming back. 🚀