Shoban Jonipet A.

Hi, my name is Shoban and I am an Account Administrator, Research Specialist and Client Services Support Expert. I provide administrative assistance. I handle client communications via phone, email, and chat. I create data and maintain spreadsheets. Previously, I was a B2B client specialist for AsiaTechPodcast, I provide support to the clients of the business and my main duty was to reach out to hosts and schedule clients for podcast shows. I also assist with troubleshooting the errors that the clients encounter joining the meetings. Prior to this, I was an Amazon Account Manager for an Amazon Seller from Canada. I help with stock control, bookkeeping, quality compliance, purchase orders, and reviewing stock categories. I offer services such as Account Management, Amazon product research wholesale and online arbitrage, Product Shipments, Managing Refunds, and Managing customer communications. Aside from this, I can also do Shopify admin tasks such as order tracking, data entry, customer service, and many more. I am familiar with tools such as Tactical Arbitrage, Keepa, Jungle Scout, Amazon DS Quickview, FBA calculator, Google Sheets, Asana, and Amazon seller central which I use for my daily product research and admin tasks. I am also familiar with CRMs and I am capable of learning new tools as necessary. Before this, I worked as a Quality Assurance Specialist, I evaluate customer service representatives' calls, emails, and chat on a daily basis. I rate an interaction based on certain service level criteria. I also transcribe the calls and proofread the chat and email interactions which were part of my responsibilities. Here I was able to develop my active listening skills and sharpen my eye for details. Formerly a Customer Support Specialist for SAP Concur for 3 years, where I provided assistance to their software users. And prior to this, I served as a Trainer / Technical Support for Comcast for their cable and internet subscribers. With many years of experience, I have proven success and have developed my communication skills. I am a freelancer ready to provide you with efficient, reliable, flexible, and honest support. I can work with minimal supervision, communicate, and give updates on the status of my work output. You can be assured that I will deliver excellent service and meet expectations. Shopify Skills • Website Creation • Administration • Product Description Optimization • Photo Editing / Uploading • Order Tracking • Customer Service • Facebook Ads Management Amazon Skills • FBA Shipments • Amazon Product Research • FBA Profit Analysis • Amazon Seller Central • Online Arbitrage / Wholesale • Inventory Management • Managing Customer Feedback Rating Client Support and Technical Support Skills: • Fluent English Communication • Professional Call/Chat/Email Handling • Customer Account Management • Expense Report Management • Cable, Internet, and Phone Troubleshooting Quality Consultant Skills: • Call Evaluation • Proof Reading • Process Documentation • Escalation Management • Meeting Facilitator/Scheduler Trainer Skills: • Process Onboarding • Classroom Training Facilitation • Employee Data Management • Cross Department Collaboration • Constructive Coaching Tools Handled: • Shopify • Facebook for Business • Amazon Seller Central • Tactical Arbitrage • Amazon FBA • Jungle Scout • Keepa • TWF Buy Box Scope • DS Amazon Quickview • Asana • Microsoft Office • Google Docs • SAP Concur • Salesforce • HMC • Incontact • ServiceNow • SharePoint • Microsoft Office • Google Docs • Paint 3D • Canva