Rechel M.

With 10+ years of experience in customer service and eCommerce support, I help businesses deliver exceptional customer experiences while streamlining their support operations. I've worked with brands across the United States, Australia, New Zealand, and Europe, providing reliable, proactive, and high-quality support. Here's how I can help: ✅ Email & Live Chat Support Professional, friendly, and timely customer support using Gorgias, Zendesk, Re:amaze, Richpanel, Shopify, and other helpdesk platforms. ✅ Chargeback & PayPal Dispute Management Preparing strong, evidence-based dispute responses to help recover revenue and reduce losses. ✅ Customer Support Team Management Leading support teams, monitoring performance, coaching agents, and ensuring daily operations run smoothly. ✅ SOP Creation & Process Optimization Creating and improving Standard Operating Procedures (SOPs) to increase efficiency, consistency, and team productivity. ✅ Customer Experience Analysis Reviewing customer feedback, identifying recurring issues, and recommending process improvements that enhance customer satisfaction. Tools & Platforms * Shopify * Gorgias * Zendesk * Re * Richpanel * Meta Business Suite * Loop Subscriptions * Tripwhale * PayPal Resolution Center * Google Workspace * Slack * ClickUp * Notion Markets Served 🇺🇸 United States 🇦🇺 Australia 🇳🇿 New Zealand 🇪🇺 Europe I take pride in being dependable, detail-oriented, and easy to work with. Whether you need someone to manage customer support, handle disputes, improve workflows, or lead a support team, I'm ready to help your business grow while delivering an outstanding customer experience. Let's discuss how I can help your business deliver exceptional customer support while allowing you to focus on growing your brand.