Aja I.

Running an e-commerce business takes more than just making sales—it requires efficient operations, exceptional customer support, reliable supplier communication, and organized workflows. With 9+ years of experience supporting Shopify and dropshipping businesses, I help store owners simplify their day-to-day operations so they can focus on growing their business. Whether it's managing customer support, coordinating with suppliers, optimizing product listings, or resolving disputes, I take ownership of the work and ensure everything runs smoothly. ⭐ Here's how I can help your business: ✅ Customer Support & Customer Experience - Email, Live Chat & Social Media Support - Refunds, Returns & Replacements - Order Changes & Shipping Inquiries - Customer Escalations - SOP Creation & Process Improvement ✅ Shopify Store Operations - Order Processing & Fulfillment - Inventory Monitoring - Product Uploads & Organization - Collections, Tags & Variants - Workflow Optimization ✅ Dispute Resolution -PayPal Disputes - Stripe Chargebacks - Shopify Payments - Klarna - Evidence Collection & Documentation ✅ Supplier & Fulfillment Management - Supplier Communication - Order Tracking - Shipment Delays & Resolutions - CJ Dropshipping - DSers - Alibaba ✅ Product Listing & Store Management - Shopify Product Listings - Product Descriptions - SEO-Friendly Titles - Product Images & Mockups - Collections & Categories ✅ Administrative Support - Data Entry - Email Management - Calendar Management - Internet Research - Documentation - Reporting ⭐ Tools I use regularly: ✔ Shopify ✔ Zendesk ✔ Gorgias ✔ Freshdesk ✔ Re:amaze ✔ Google Workspace ✔ Slack ✔ Canva ✔ Google Sheets ✔ ChatGPT ✔ Claude ✔ Gemini ✔ CJ Dropshipping ✔ DSers ✔ Alibaba ⭐ Why clients enjoy working with me: ✔ 9+ Years of E-commerce Experience ✔ Top Rated Plus Freelancer ✔ 100% Job Success ✔ 7,700+ Hours Worked on Upwork ✔ Detail-Oriented & Organized ✔ Strong Written Communication ✔ Able to Work Independently ✔ Fast Learner with Minimal Supervision I'm committed to providing dependable support, clear communication, and efficient solutions that help businesses run smoothly. Whether you need someone to manage customer support, streamline operations, coordinate suppliers, or keep your Shopify store organized, I'm ready to become a reliable part of your team. Let's work together and help your business grow while I take care of the day-to-day operations.