Lane A.

Upwork’s highest-rated and most successful ServiceNow architect and developer. I’d be happy to discuss how I can help bring your project to life! I’m available for development, coaching, consulting, and troubleshooting across the entire ServiceNow platform. What sets me apart is my deep platform expertise, strong software development background, and genuine commitment to clear communication and outstanding customer service. I focus on delivering practical, high-value solutions that drive real results. Expertise • Expert ITSM Architect & Developer • Expert Customer Service Management (CSM) Developer • Expert Client Software Delivery (CSD 2.0) • Expert Portal Developer • Highly skilled in Governance, Risk & Compliance (GRC), Workplace Service Delivery (WSD), Human Resources Service Delivery (HRSD), Employee Center implementation, Orchestration & Integration, Process Automation & Flows, and many other ServiceNow areas • Developed and published multiple applications to the ServiceNow Store that integrate ServiceNow with third-party hardware and software solutions to drive automation at scale. Background & Credentials With over 10 years of hands-on experience developing and architecting solutions on the ServiceNow platform and 8 years of consulting (both on and off the Upwork platform), I’ve helped organizations across industries modernize their workflows and maximize platform value. I’m a Certified System Administrator as well as CIS-DF, CIS-ITSM, and CIS-TPRM certified. My foundation also includes many years of broader software development in web and enterprise applications. I’ve managed teams of developers, testers, and project managers to successfully deliver complex, enterprise-level projects in industries such as technology, utilities, oil & gas, retail, legal, finance, and healthcare. I look forward to learning about your project and exploring how I can help deliver exceptional results! Lane Adams Button Down Software