Manjinder K.

Hi there, I’m Manjinder Kaur, a Top Rated Plus freelancer, 100% client success score with 15+ years of experience in Customer Support, Operations, and Virtual Assistance. I help e-commerce and SaaS companies deliver outstanding customer experiences, improve processes, and build trust through fast, empathetic, and consistent communication. I’ve worked with Walmart for 8 years as a Consumer Protection and Operations Manager, and for the last 7 years, I’ve been supporting global e-commerce brands across 10+ countries through Upwork, handling everything from customer queries and returns to process training and performance reporting. I understand the full customer journey, what frustrates customers, what keeps them loyal, and how to turn a negative experience into a positive one. I treat every project like my own business, ensuring smooth operations, happy customers, and fewer escalations. 💼 Services I Offer ⭐ Customer Support & Administration • Email and Live Chat Support (Gorgias, Zendesk, Zoho, Salesforce, HubSpot, Intercom, Freshdesk) • Handling Complaints, Escalations, and Feedback • Replying to Online Reviews (Google, Trustpilot, Amazon, Social Media) • CRM Data Entry, Order Tracking & Returns Management • Virtual Assistance & Calendar Management ⭐ Operations & Process Support • Coordinating with third-party Warehouses and Couriers • Handling Delivery Exceptions and Claims • SOP and Template Creation to Streamline Communication • Training and Onboarding New Staff • Performance Tracking, Feedback Reports & Process Improvement ⭐ E-commerce & Social Media • Shopify, eBay, Amazon Order Fulfillment • Product and Inventory Tracking • Responding to Social Media Comments & Reviews • Customer Engagement and Community Management 🧭 Why Work With Me ✅ 15+ years of hands-on experience across Customer Service and Operations ✅ Strong understanding of global e-commerce systems and customer behavior ✅ Proactive problem solver with minimal need for supervision ✅ Committed to long-term, stable partnerships and consistent quality ✅ Fluent in English with excellent written communication Let’s connect and discuss how I can help streamline your operations, improve customer satisfaction, and create processes that make your business run smoothly. Take a one-week trial, your satisfaction is guaranteed! Warm regards, Manjinder Kaur