Divine Grace O.

Your agency has grown. But if every important decision, approval, or client issue still lands on your desk, growth will eventually become a bottleneck. I help founder-led agencies build operations that run with clarity, accountability, and predictable execution, without relying on the founder to manage everything. With 7+ years of experience in business operations and project leadership, I step in when: • The founder is still acting as the default project manager • Projects slow down because approvals and follow-ups are inconsistent • Team ownership and accountability aren't clearly defined • Client delivery becomes more difficult as new accounts are added • Systems are fragmented, overly manual, or underutilized • The business needs an operator who can lead strategy and execution SELECTED RESULTS **ANGL Creative** Replaced founder-dependent operations with a centralized ClickUp operating system spanning sales, hiring, client delivery, finance, and AI governance. Built a structured hiring pipeline that processed 1,000+ Upwork applications, documented 74 SOPs, standardized the client lifecycle through a reusable 19-task delivery template, and reduced founder involvement in hiring to a single approval point. **RiseWise Coaching** Built and managed the company's operating system during a period when monthly revenue grew from approximately **$46K to $199K**. Reduced repetitive manual work by **60%** while increasing Instagram DM discovery calls from **45 to 96** through workflow automation, qualification systems, structured follow-ups, and KPI tracking. **DTC Nova** Designed and implemented 7 AI Super Agents, 10+ automated workflows, 14+ KPI and reporting systems, and 8+ SOPs across ClickUp, Clockify, Slack, and Google Workspace. Improved visibility across capacity planning, overdue work, reporting, communication standards, compliance, and creative production. HOW I CAN HELP • Fractional COO and operations leadership • Operational audits with 30-60-90 day execution roadmaps • ClickUp setup, optimization, and workspace restructuring • Process mapping and SOP documentation • Team structure, hiring, onboarding, and accountability systems • Client onboarding, delivery, reporting, renewals, and offboarding • KPI dashboards, forecasting, and capacity planning • CRM implementation, workflow automation, and AI-powered operations • Ongoing operations and project management MY APPROACH I don't build systems that look impressive but get ignored. I identify what should be automated, delegated, documented, simplified, or eliminated. Then I lead implementation, assign ownership, train the team, and ensure the system becomes part of how your business operates every day. I'm also the founder of Grace in Motion, an outsourced operations agency. I personally lead operational strategy, systems architecture, implementation, and executive decision-making. When additional execution capacity is needed, Grace in Motion provides project managers, operations specialists, executive assistants, and automation experts to help implement and maintain the systems we build. I primarily partner with agencies through fractional COO and ongoing monthly retainer engagements. If you're scaling and your operations are starting to hold the business back, send me your current team structure, scope of work, and biggest operational bottleneck. I'll tell you where I'd start.