Alfred Dennis G.

Results-driven Technical Support, IT Service Desk, and Operations professional with over 10 years of experience in technical support, customer service, IT support, and retail operations. Skilled in troubleshooting hardware, software, Microsoft 365, Active Directory, networking, and ServiceNow while delivering exceptional phone, email, chat, and in-person customer support. Experienced in managing business operations, leading teams, driving sales growth, and building strong customer relationships. Recognized for strong problem-solving abilities, excellent communication skills, and consistently meeting service level agreements (SLAs) in fast-paced environments.