Swap M.

Hello! Thank you for visiting my profile. I am a certified graduate from the Indian Merchant Chambers (Advanced Certificate in International Trade) with approximately 12 years of experience in import/export operations, documentation, and customer service, providing support over the phone, via chat, and by email. I am based in Mumbai, India, and currently work as a Shipping Coordinator for a U.S.-based company, where I have gained valuable insights into the processes involved in creating customized bags and shipping them to the U.S. and Canada. Previously, I worked as a Logistics Assistant for American Trading International Inc., where I received a five-star rating for my performance. Top Brands I worked with: 1. Lifestyle : Stefano Ricci 2. Agriculture : ADR Axles 3. Food : Fortune Gourmet, Borges 4. Jewelry : LEGOR GROUP 5. Clothing : Celio, Raymond I am a cooperative, organized, and committed professional, always eager to grow both professionally and personally. I believe in delivering service with a strong sense of belonging and purpose, enabling me to perform at my best. I excel in providing accurate information over the phone or by email and have strong active listening skills that help me resolve customer issues promptly. I am skilled at organizing digital information, including documents, appointments, bookings, and customer data, with great attention to detail. Additionally, I have experience in load tracking for road carriers, documentation, invoicing, verification, and follow-ups. Thanks,