Crystal Joy D.

Operations Support | Insurance VA

Proactive Virtual Assistant and Operations Support Specialist with over 3 years of experience in insurance operations, invoicing, administrative support, customer service, and accounting assistance. Skilled in managing workflows, handling client communications, resolving operational issues, processing invoices, and maintaining accurate records while supporting international businesses in fast-paced remote environments. CORE COMPETENCIES: Virtual Assistance, Operations Support, Administrative Management, Insurance Operations, Email & Inbox Management, Customer Support, Ticket Management, Data Entry & Database Management, Invoice Processing, Accounts Receivable Support, Accounts Payable Support, CRM Management, Problem Resolution, Team Coordination, Calendar Management Technical skills: AMS360, Applied Epic, QQ Catalyst, EZLynx, Applied TAM, Xero, Pronto Xi, Google Workspace, Microsoft Office Suite, Slack, Zoom, RingCentral, Zoho, Nitro PDF, ProMap, Stable Mailroom, Canva Additional Information: Able to communicate in English and Filipino with experience supporting U.S. and Australian clients in remote work environments. Highly organized, detail-oriented, and strong in both written and verbal communication. Tech-savvy and quick to adapt to new tools, systems, and workflows.