Bristy Barcibal C.

Customer Support | Email, Chat| SaaS & Shopify

You need someone who can handle customer concerns, technical issues, and escalations without letting tickets pile up or customers leave frustrated. That’s where I come in. With over 10 years of customer service experience, I have built a strong background in technical support, escalations, and customer relationship management across multiple industries. I provide advanced customer, technical, and guest support through phone, email, and live chat while ensuring smooth operations and positive customer experiences. Over the years, I’ve supported customers across eCommerce, technical support, hospitality, and service-based industries by solving problems quickly and communicating clearly. 🛠 My Support & Technical Stack: Technical Support & CRM Tools: Zendesk | Gorgias | Help Scout | HubSpot | Salesforce | Re | Oracle NetSuite | Oracle eCommerce Platforms: Shopify | WooCommerce | BigCommerce | AliExpress | Oberlo | Dropified | Ordoro | ShipStation | MacShip Short-Term Rental & Guest Support: Airbnb | Vrbo | Guesty | Hostaway | Breezeway | RemoteLock Operations & Productivity Tools: Slack | Trello | Mondaycom | Google Workspace 💡 What I Bring to Your Team: ✔️ Ticket escalation & SLA management ✔️ Technical troubleshooting and issue resolution ✔️ Guest communication and reservation support ✔️ Order management, fulfillment, and tracking ✔️ Strong analytical and problem-solving skills ✔️ Organized workflows with attention to detail I’m proactive, dependable, and focused on delivering high-quality support that protects customer experience while helping businesses operate efficiently. If you’re looking for someone who can manage support with ownership, professionalism, and care let’s connect.