Genevieve C.

Experienced Professional with 17 Years in Customer Service, Quality Assurance, Technical Support and Healthcare Scheduler. ★ 12 years at JP Morgan Chase, providing support for both consumer and business clients in roles such as: - Escalation Support - Chat and Email Support - Online Banking Technical Support for Customers and Branch Bankers - Provided peer-to-peer assistance and Quality Assurance for New hires. ★ 2 years of customer service with technical assistance at Dell International Services, which is a computer company. At Dell, I provided service through email, chat, and phone, which included ordering computers and parts, checking order status, and processing exchanges and returns. ★ 4 years Appointment Scheduler/setter in booking annual healthcare assessments, which encompasses a wide range of tasks such as scheduling home visits, facilitating telemedicine consultations, and arranging transportation to medical facilities. ★ Assistant of a Public Relations officer and event organizing. - submitting creative proposals using canva - calendar management ★ Able to work with little to no supervision, drawing on extensive experience to reliably meet client needs. Experience with: CRM VOIP OUTREACH FIVE9 Hubspot Healthcare CRM Teams Ring Central Google Calendar Google Documents Excel sheet Ticketing Software KANA Microsoft 360 Chat software