Zainab Z.

I turn messy client requirements into shipped software as a SaaS project manager and business analyst, and I write the documents that keep everyone aligned: BRDs, FRDs, user stories, wireframes, user guides and release notes. I'm a Senior Project Manager leading offshore product teams across healthcare, wellness and enterprise SaaS. I started as a writer and moved into technical documentation, then business analysis and delivery, so I sit comfortably between clients and developers. Unlike analysts who hand over a document and leave, I also run the sprints that build it, so my requirements are written by someone who has shipped against them. Recent work (case studies in my portfolio): - MyLera: health and wellness app, website and Shopify store. Led 3 teams, designed the app revamp UI, 20+ sprints, 20+ user manuals. Live on iOS and Android. - Kumaran Systems: enterprise website rebuilt from scratch in 4 months. Requirements, wireframes, content, QA and Zoho integration. - Start Smart Plus: senior-care assessment portal and dashboard with payments, Calendly and email. 410 Jira work items over 10 sprints. - Intellicode (Algoras Cloud ERP): 30-page user guide with glossary, flowcharts and step-by-step procedures, plus website and marketing content. - Afiniti (Mega): 50+ user guides, admin guides and API documents maintained for a 100-person team. - Rendream International: content lead for their clients, covering SEO articles, blogs, whitepapers, case studies, business proposals, competitor analysis and content calendars. Across the product work I've coordinated 50+ team members through 50+ sprints. How I can help you: - Business analysis: requirement workshops, BRDs, FRDs, PRDs, user stories and acceptance criteria - Project management: Jira backlogs, sprint planning, stand-ups, demos and releases (Agile/Scrum) - Wireframes and mockups before a line of code is written - Technical writing: user manuals, admin guides, API docs, SOPs and release notes - Research and content writing: SEO articles, whitepapers, case studies, proposals and competitor analysis Ways to work together: - Requirements package (fixed price): BRD/FRD plus a prioritised Jira backlog with acceptance criteria, ready for your developers - Documentation package (fixed price): user guide, admin guide or knowledge base for your product - Delivery support (hourly or monthly): sprint planning, stand-ups, demos and releases for your dev team Also published: - Two research papers: "Vulnerabilities in Biometric Authentication of Smartphones" (IEEE INMIC 2020) and "Requirement Elicitation using Natural Language Processing" (LGURJCSIT) - A Kindle eBook written for a health and wellness client How I work: requirements first, sign-off before build, and one clear point of contact. I keep things moving, and when something isn't working I bring a solution, not just the problem. One tip, whether we work together or not: agree acceptance criteria before sprint planning, not during it. In my experience, most rework traces back to criteria settled after code started. I work 11am–2am Pakistan time, which covers the full UK working day and US Eastern mornings to mid-afternoon. Tools: - Delivery & docs: Jira, Confluence, Figma, MS Office - Communication: Google Meet, MS Teams, Zoom - AI & prototyping: Claude, ChatGPT, Gemini, Grok, GenSpark, Flow, Lovable - Content: Grammarly, Yoast SEO, Plannable Not sure where to start? Send me your brief or feature idea, and I'll reply with a one-page requirements outline, free, before we agree on anything. If you're looking for a SaaS business analyst, technical project manager, Scrum Master, product owner, Agile delivery lead, requirements analyst or technical writer, I can help. Business Analysis · BRD · FRD · PRD · SRS · User Stories · Acceptance Criteria · Requirements Gathering · Jira · Confluence · Agile · Scrum · Sprint Planning · Scrum Master · Product Owner · Technical Project Manager · Product Backlog · Project Management · Technical Writing · Technical Documentation · User Manual · Admin Guide · API Documentation · SOPs · Release Notes · Wireframes · SaaS · HealthTech