Justin D.

UX Researcher | Interviews & Usability Testing (Healthcare, SaaS)

I'm a UX Researcher with 5+ years of experience specializing in healthcare technology, including EHR systems, clinical documentation tools, and AI-powered health platforms. I've led end-to-end research at digital health companies serving thousands of clinicians and therapists, turning complex workflow problems into clear, actionable insights. My core work includes moderated usability testing, in-depth interviews, concept testing, survey design, and journey mapping. I'm comfortable owning research independently -- from study design and recruiting through synthesis and stakeholder presentation -- and I've worked in fast-moving environments where research has to be rigorous, practical, and impactful. I work well with product and design teams who need a researcher who can hit the ground running without a lot of hand-holding. If you're building something in healthcare, mental health, or clinical workflows, I'll understand your users and your problem space from day one.