Richel Anne G.

Hi! I’m Richel, a Sales & Outreach Specialist with 8+ years of BPO experience and extensive experience in lead generation, appointment setting, customer service, and sales support. I help businesses find, engage, qualify, nurture, and convert leads through personalized outreach and consistent follow-up. Sales & Outreach * DM appointment setting through Instagram, LinkedIn & Facebook * Cold outreach and prospecting * Lead generation and network expansion * Lead qualification and nurturing * Sales follow-ups and objection handling * Moving conversations from initial engagement to booked appointments * Inbound & outbound calling * Customer-to-sale relationship management * Met and exceeded sales quotas on every single job Appointment Setting & Lead Management * Qualifying prospects based on your ideal client criteria * Scheduling and managing appointments * Calendar and meeting management * Sending reminders and reducing no-shows * Maintaining organized lead databases * Tracking daily and monthly outreach performance * CRM lead management and proper lead tagging Customer Service & Relationship Management * 8+ years of BPO experience supporting US-based accounts * Strong background in customer service and relationship management * Handling customer inquiries from initial consultation through purchase * Resolving concerns while maintaining a positive customer experience * Comfortable communicating with prospects and customers through DMs, email, phone, and SMS Leadership & Operations My BPO background also includes 2+ years as a Team Leader/Supervisor, where I: * Managed and mentored teams of 10–18 people * Monitored daily, weekly, and monthly performance * Prepared sales and performance reports * Analyzed data trends and identified areas for improvement * Coached team members to improve performance and customer experience I’m organized, consistent, comfortable working independently, and understand that good outreach is more than simply sending messages—it’s about starting genuine conversations, identifying the right prospects, following up consistently, and getting qualified people onto the calendar. If you’re looking for someone who can take ownership of your outreach and appointment-setting process while providing a professional experience to your leads, let’s talk and I’d be happy to help!