Sintija V.

Customer Success & Operations Manager | CX, Support & Fintech

Experienced and dedicated Customer Experience and Dispatch Specialist with 4+ years in customer-facing roles, including 2 years leading high-performing teams. I excel in providing seamless multi-channel support (phone, email, live chat) with a strong focus on quick, empathetic issue resolution and consistently maintaining high customer satisfaction levels. I bring a tech-savvy, detail-oriented, and proactive approach to every task — whether resolving complex tickets, streamlining processes, or managing projects from start to finish. Core Skills & Expertise: ✅ Expert in Customer Support & CRM platforms: Shopify, Gorgias, Zendesk, Front, Zoho, Salesforce ✅ Project & Team Leadership: Planning, execution, and reporting with an eye for operational improvements ✅ Skilled in Issue Resolution, Troubleshooting, Customer Retention, Refunds, Returns & Warranty Support ✅ Fluent Communication in English, Hungarian, and Serbian ✅ Rapid adaptation to new tools and workflows ✅ Client Account Management & Feedback-Driven Process Enhancements ✅ Flexible schedule with availability on weekends and holidays ✅ Professional home office setup with high-quality equipment, fast internet, and backup systems Tools & Platforms: Shopify | Gorgias | Monday.com | Zoho CRM | Salesforce | Zendesk | Slack | Front | SantaCruz | Pipedrive | Label Studio | GroundWidgets | Microsoft Teams | MS Office | Google Workspace What You Can Expect From Me: 📌 Friendly, fast, and professional customer service that prioritizes your customers’ satisfaction 📌 Full ownership of every customer ticket, ensuring nothing slips through the cracks 📌 Proactive process improvement insights based on real customer feedback 📌 Adaptability to diverse time zones, schedules, and fast-paced environments 📌 Dependable, communicative, and committed work ethic If you want a skilled, reliable customer service professional who understands the importance of empathy, clarity, and efficiency, let's connect!