Sintija V.

I keep clients happy and operations on track. With 5+ years across B2B services, e-commerce, fintech and luxury transportation, I currently manage 55+ active client projects at a time (1000+ completed) and lead a dispatch and logistics coordination team. What I do: Onboard new clients, run calls and meetings, and guide them through platform operations Own projects from first contact to delivery and coordinate with production and logistics teams Handle escalations, disputes and retention Support customers across email, live chat and phone (up to 300 daily inquiries) Tools I work with daily: Shopify, Gorgias, Zendesk, Odoo, Front, Salesforce, Zoho, Slack, Microsoft Teams, and Google Workspace. I speak English, Hungarian, and Serbian, all at native level. I hold a Master’s degree in Engineering Management and am starting doctoral studies in the same field, so I think in systems and processes, not just individual tickets. Available full-time, flexible on time zones, and I respond within hours, not days.