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Elizma R.
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Elizma R.

Virtual Assistant | Content Operations, Customer Support & AI Tasks

When something needs to be organised, documented, coordinated, or followed through — I take care of operations so you can focus on creativity and development. Over the past several years I've worked across multiple remote environments simultaneously, supporting business owners and teams with operations, content, systems, and administration. The common thread across all of it: I take what's unclear or unstructured, build a system around it, and execute consistently without needing to be chased. Operations support In operations support I've worked across partner communications, onboarding, ticketing, system transitions, and dispute resolution across a large partner network. Over three years the scope of my involvement grew as the business grew, and I adapted to each phase. Administrative & operational administration Before moving into remote work, I spent eight years in a full-time on-site administrative and operations role within a manufacturing environment. My work covered purchase orders, supplier deliveries, stock control, cash management, sales order processing, data capture, reconciliation, and month-end reporting — supported by SAP and Excel. It is where my attention to detail and operational discipline were built. E-learning production I support full course production cycles from project setup through to LMS deployment — tracking timelines in Asana, drafting client proposals, and authoring SOPs from video-based client instructions to keep production consistent across projects. Content operations I manage a multi-platform publishing workflow independently — authoring SOPs from video instructions, maintaining pipeline tracking in Airtable, and coordinating publishing across WordPress, YouTube, Instagram, TikTok, and Pinterest. AI evaluation & language work I evaluate AI model outputs professionally, reviewing responses against detailed rubrics for accuracy, reasoning, and safety. Alongside this I contribute to language and speech projects — transcribing, translating, and recording in Afrikaans and English for AI training datasets. Research & structured analysis My academic background is in Life Sciences (BSc, Microbiology and Biochemistry). That training shaped how I approach information: methodically, with attention to detail, and with a preference for getting things right over getting them done quickly. It translates well into research-adjacent work, documentation, structured analysis, and any role where accuracy matters. I use AI tools as part of real workflows, not as a replacement for judgement. I know how to get useful output and how to assess whether it's actually right. I'm looking for a stable, long-term role — executive assistance, operations coordination, project support, research assistance, or administrative work — somewhere I can bring consistent ownership to one team. Areas I'm particularly drawn to Beyond my core work, I have a genuine interest in dubbing, lyric writing, medicinal plants, fermentation, biogas, and sustainability. If you're working in any of these spaces, I'd love to hear from you. Bilingual in English and Afrikaans. ISO 22000:2018 certified.

🇿🇦Riviersonderend, South Africa$20/hr100% JSS5.00 (9)Since Jan 2019

Earnings and projects

MRR
$2.4k

Last 6 months ÷ 6

World#17,968 / 412k
🇿🇦Country#99 / 2,548
Revenue, last 30 days
$2.1k

Last 6 months: $14k

World#20,263 / 412k
🇿🇦Country#120 / 2,548
Total earnings
$51k

Billed in all: $54k

World#74,769 / 412k
🇿🇦Country#384 / 2,548
Per project
$2.6k

$2.4k in the last 6 months

World#63,618 / 412k
🇿🇦Country#343 / 2,548
Projects, last 6 months
6
17% fixed83% hourly
World#34,407 / 412k
🇿🇦Country#105 / 2,548
Projects in all
20

Across 25 contracts

44% fixed56% hourly
World#133,449 / 412k
🇿🇦Country#646 / 2,548

Earnings, last 30 days

$54.5k+$2.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$52k$54k$56kOct 8Oct 23Nov 7

Skill rankings: Top 2% in Post Scheduling

Ranked by MRR among everyone on Upwork with the skill.

  1. 3Post Scheduling142 freelancers · 🇿🇦 #2Top 2%
  2. 3Afrikaans47 freelancers · 🇿🇦 #3Top 6%
  3. #40Articulate Rise455 freelancers · 🇿🇦 #2Top 9%
  4. #41Problem Resolution837 freelancers · 🇿🇦 #2Top 5%
  5. #48AI Content Writing1,517 freelancers · 🇿🇦 #2Top 3%
  6. #69Data Annotation2,301 freelancers · 🇿🇦 #1Top 3%
  7. #85Customer Onboarding1,245 freelancers · 🇿🇦 #4Top 7%
  8. #86Ticketing System1,296 freelancers · 🇿🇦 #2Top 7%