MD N.

E-commerce Customer Support | Live Chat | Chargeback Specialist

🏆 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 | 🏆 𝟕+ 𝐘𝐞𝐚𝐫𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 | 🏆 $9𝟎𝐊+ 𝐄𝐚𝐫𝐧𝐞𝐝 | 🏆 9𝟓𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 𝐖𝐨𝐫𝐤𝐞𝐝 | 🏆 𝟗𝟎+ 𝟓-𝐒𝐭𝐚𝐫 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 Need a reliable customer support professional who can deliver exceptional customer experiences, reduce disputes, and protect your revenue? Hello! I'm 𝐍𝐚𝐲𝐞𝐦, an 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 with 7+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 helping online businesses provide fast, professional, and customer-focused support. I combine strong customer service skills with 𝗔𝗜-𝗮𝘀𝘀𝗶𝘀𝘁𝗲𝗱 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 to respond faster, improve efficiency, and maintain a personalized human experience. My goal is simple: keep your customers happy while helping your business grow. 🔥 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗬𝗼𝘂 𝗪𝗶𝘁𝗵 ✅ Email Support ✅ Live Chat Support ✅ Ticket Management ✅ Order Processing & Fulfillment ✅ Refunds, Returns & Exchanges ✅ Order Tracking & Shipping Support ✅ Customer Complaint Resolution ✅ Chargeback & Dispute Management ✅ Virtual Assistance & Administrative Support 🛒 𝐄-𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 I have experience supporting customers for online stores across multiple industries, including fashion, jewelry, home décor, wellness, gifts, pet products, and more. 🛠️ 𝐈 𝐜𝐚𝐧 𝐚𝐬𝐬𝐢𝐬𝐭 𝐰𝐢𝐭𝐡: ✔ Order Management ✔ Product Inquiries ✔ Payment Issue Resolution ✔ Supplier Coordination ✔ Shipping Delays & Delivery Updates ✔ Customer Retention ✔ AI-Assisted Customer Support (ChatGPT & AI Helpdesk Tools) 💳 𝐂𝐡𝐚𝐫𝐠𝐞𝐛𝐚𝐜𝐤 & 𝐃𝐢𝐬𝐩𝐮𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 I help businesses minimize revenue loss by handling disputes professionally. ✔ Investigate fraud and dispute cases ✔ Collect supporting evidence and documentation ✔ Prepare compelling dispute responses ✔ Manage disputes through Stripe, PayPal & Shopify Payments ✔ Recommend strategies to reduce future chargebacks 🧰 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬 💬 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠 • Gorgias • Zendesk • Intercom • Freshdesk • Tawk.to 🛒 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 • Shopify • WooCommerce • Amazon • Etsy 🤖 𝗔𝗜 𝗧𝗼𝗼𝗹𝘀 • ChatGPT • Claude • Google Gemini • Gorgias AI • Zendesk AI • Intercom Fin AI 📂 𝗣𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗶𝘁𝘆 & 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 • Slack • Trello • ClickUp • Google Workspace 🌟 𝐀𝐝𝐝𝐢𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞 My background in 𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 gives me a deeper understanding of customer behavior, brand communication, and online engagement, allowing me to provide support that strengthens both customer satisfaction and brand reputation. ⭐ 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞 ✅ Fast Response Time ✅ Excellent Written English ✅ Professional & Friendly Communication ✅ Detail-Oriented & Organized ✅ Strong Problem-Solving Skills ✅ Reliable Long-Term Support Great customer support is more than answering questions; it's about building trust, increasing customer loyalty, and protecting your business. 📩 If you're looking for a dependable E-commerce Customer Support professional who can combine excellent service with AI-assisted efficiency, let's connect!