Aljon P.

Hello there! With over 7 years of experience, I take great pleasure in making consumer and business clients happy by providing excellent service through various channels such as chat, email, phone calls, and scheduled catch-ups. I have also identified process gaps, created tailored reports for clients and leadership, and engaged in social media interactions including responding to product reviews. In addition, I have worked with various tools such as HubSpot, Agile, Zendesk, Magento/RJ Metrics, G Suite, MS Office, and other internal software, and I'm familiar with eCommerce platforms such as Shopify, NETO, WooCommerce, and others. As a full-time Upwork freelancer, I am currently helping clients across 5+ eCommerce sites with dispute prevention and resolution. My services include handling fraudulent transactions, customer complaints about billing, non-receipt of items, general complaints, and more. I am also involved in fraud prevention, dispute resolution, analysis, and reporting. My expertise extends to a broad range of business support functions, including but not limited to creating custom tools using spreadsheets, web apps, or CLI apps to streamline workflow, auditing invoices, writing process documentation, creating CRM macros, and several other essential tasks aimed at enhancing business efficiency. If you have any questions, please feel free to contact me. Have an amazing day!