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Eitel Grace R.
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Eitel Grace R.

Reliable Virtual Assistant | Order Management & Customer Support

⭐⭐⭐⭐👩Committed VA | Customer Service Representative who is passionate about helping your business succeed! ! 👩⭐⭐⭐ With 10 years of combined experience in customer service and back-office support, I bring both expertise and dedication to every project. I was trained by an international call center in the Philippines, where I also served as a subject matter expert. My background includes solid experience with telephone, email, and chat support. In addition, I have nearly 7 years of remote work on Upwork, managing various clients and providing virtual assistance—further strengthening my reliability and expertise. Communication is my passion. I’m dedicated to understanding customer needs and ensuring satisfaction. Over the years, I’ve developed key skills that reflect both my work and my personality: patience, attentiveness, clarity, empathy, and a calm, positive approach. Combined with strong time management, these qualities allow me to consistently deliver top-notch customer service. Thank you so much for taking the time to review my profile. and God bless! ❤️🙏 ⭐Tools | Programs Handled⭐ ✅ Teachable ✅ Stripes ✅ Paypal ✅ Slack ✅ Trello ✅ PT MInder ✅ Wordpress ✅ MailChimp ✅ Outlook ✅ Knowledgeable of social media platforms(Pinterest, Youtube, Instagram, Tiktok and Facebook) ✅ Google Suite ✅ Qickbooks ✅ ClickFunnels ✅ Zapier ✅ ConvertKit ✅ ActiveCampaign ✅ Kustomer ✅ Saleforce ✅ Oracle NetSuite ✅ Zendesk

🇵🇭Antipolo, Philippines$18/hr100% JSS4.99 (9)Since Jan 2019

Earnings and projects

MRR (estimate)
≈$2.9k

An estimate from an earlier read

World#13,168 / 412k
🇵🇭Country#904 / 56.3k
Revenue, last 30 days
$2.8k

Last 6 months: $18k

World#13,717 / 412k
🇵🇭Country#1,092 / 56.3k
Total earnings
$89k

Billed in all: $94k

World#44,470 / 412k
🇵🇭Country#6,057 / 56.3k
Per project
$5.2k

$5.9k in the last 6 months

World#33,201 / 412k
🇵🇭Country#7,861 / 56.3k
Projects, last 6 months
3
33% fixed67% hourly
World#66,479 / 412k
🇵🇭Country#5,298 / 56.3k
Projects in all
17

Across 20 contracts

35% fixed65% hourly
World#149,089 / 412k
🇵🇭Country#11,751 / 56.3k

Earnings, last 30 days

$93.8k+$2.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$90k$92k$94kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skill rankings: Top 2% in Social Media Management

Ranked by MRR among everyone on Upwork with the skill.

  1. #25Order Management1,128 freelancers · 🇵🇭 #11Top 2%
  2. #46Logistics Management1,496 freelancers · 🇵🇭 #10Top 3%
  3. #58Invoicing2,164 freelancers · 🇵🇭 #21Top 3%
  4. #63Order Processing2,648 freelancers · 🇵🇭 #33Top 2%
  5. #132Google Workspace6,041 freelancers · 🇵🇭 #26Top 2%
  6. #241Stripe3,151 freelancers · 🇵🇭 #14Top 8%
  7. #291Technical Support11,267 freelancers · 🇵🇭 #108Top 3%
  8. #310Email Support14,954 freelancers · 🇵🇭 #157Top 2%