Michaela Anne P.

I’m usually the person clients come to when they’re not sure who else to ask. Something isn’t working? I’ll figure out who needs to fix it. Waiting on an update? I’m already checking on it. Not sure what happens after onboarding? I’ll make sure you leave the call knowing exactly what comes next. That’s pretty much how I’ve approached Customer Success for the past 5+ years. My background is in SaaS Customer Success, Client Onboarding, Account Management, and Implementation, working directly with clients from the moment they sign up through onboarding, adoption, ongoing support, retention, and account growth. I’ve led hundreds of 1:1 client calls, trained customers on SaaS platforms, managed 8+ active accounts at once, coordinated with developers and marketing teams, handled escalations, built and improved onboarding processes, tracked client deliverables, and helped turn complicated software into something clients actually feel comfortable using. One thing I’m particularly good at is being the bridge between the client and the people working behind the scenes. I don’t like clients having to chase me for answers. If something is delayed, I’d rather tell them before they ask. If I promised something during a call, I’m documenting it and following through. And if the same problem keeps happening, I’m probably looking at the process to figure out why. A few things I can help with: • Customer Success & Account Management • SaaS Onboarding & Implementation • 1:1 Client Training & Product Walkthroughs • Client Retention & Renewals • Account Growth & Upsells • Escalation Management • CRM Setup & Client Workflows • SOPs & Onboarding Documentation • Client Reporting & KPI Tracking • Cross-functional Project Coordination • Webinar & Live Event Client Management • Email/SMS Automations & Client Campaigns I’m comfortable jumping into an existing Customer Success operation, but I also really enjoy helping build one. Give me the clients, the product, and an understanding of what a great customer experience should look like, and I’ll learn the rest quickly. I’m currently looking for long term Customer Success, Account Management, Onboarding, or Implementation opportunities where I can become a real part of the team rather than just another contractor checking off tasks. If that sounds like what you need, send me a message. I’m always happy to jump on a call and see if we’re a good fit.