Sanmat J.

• Over 20 years of total IT experience in the Chat-bot, Chat GPT, GPT-3, Dialog-flow, NLP, NLU, Python, Deep Learning, Bots Twilio, Slack Bot, Microsoft Bot framework, Amazon Lex, WhatsApp API, Bot, Bot Framework, Twilio API, Voice Bots, Chatbot, Liveperson, Live agent, Facebook messenger, Configuration & Release Management, Enterprise Software Design & Development. I am good at making Chat-bots for: - WhatsApp - WhatsApp Business API - ChatGPT - GPT-3 - Microsoft QnA Maker - AWS QNA Bot - Amazon LEX - Facebook - Telegram - Viber - Website - Slack - Salesforce - Microsoft Teams -Twilio SMS • Extensive experience in eCommerce, UK Government, Banking & Finance, and utility domain with complete Agile & Waterfall project delivery life cycle and excellent presentation skills. • Skilled in Build & Infrastructure Automation, Continuous Integration, Deployment, and Technical Verification of Releases. • Expertise in chat-bot tools’ administration and upgrades. • Hands-on experience in end-to-end support of high profile large and complex technical projects/programs, and in-depth knowledge of best practices with a range of tooling options. • Hands-on experience in owning Release Management life-cycle through vital Release Planning, Scoping, Change coordination, System and User Acceptance Testing, QA Reviews, Managing Risks & Impacts, Release & Deployment management to assert that a product or a service is robust, capable, and highly-available. • Expertise in creating and maintaining an environment landscape plan/dashboard for the Program showing the state and utilization (booking) of all environments. • Organized and led project Teams, continuous Interaction with executives from all levels in the organization, Stakeholders, Business users, and different IT Infrastructure teams and defining TOM. • Self-motivated and a good team player with a proactive personality having strong Analytical, Problem solving, Decision making & Time management capabilities. • Weekly/Ad-hoc status reporting to the stakeholders related to risks/issues that have been identified and how they are being managed.