Khemanshu R.

Top-Rated Plus Salesforce Architect | 12x Certified | Agentforce, Data Cloud & Field Service Expert I'm a Top-Rated Plus Salesforce Technical Architect with 10+ years of experience delivering enterprise Salesforce solutions across insurance, financial services, manufacturing, and healthcare. With 12 certifications including Agentforce Specialist, AI Associate, and Data Cloud Consultant, I help businesses move beyond standard implementations into intelligent, AI-driven Salesforce ecosystems that deliver measurable outcomes. What sets me apart is hands-on Agentforce delivery at enterprise scale. I've architected multi-agent solutions including autonomous agents for case escalation prediction, opportunity identification, case quality scoring, and shift handover automation — built on Service Cloud with Data Cloud integration, custom Apex invocable actions, and Flex Prompt Templates. Production-grade architecture built for real business complexity, not demo-org exercises. Beyond AI, I bring deep delivery experience across the full Salesforce platform — from data model design and Apex development to LWC builds and CI/CD pipelines. I've led end-to-end implementations, managed teams, owned architecture decisions, and handled executive stakeholder conversations across industries. Key Offerings: Agentforce & Einstein AI: End-to-end agent design and delivery — use case assessment, data readiness evaluation, prompt engineering with Flex Templates and Prompt Builder, Apex invocable actions, and Data Cloud grounding. I help businesses identify where AI genuinely adds value and build it so it scales beyond the POC. Data Cloud: Unified data modelling, identity resolution, calculated insights, segment creation, and real-time AI grounding. Implemented Data Cloud for enterprise clients and connected it directly to Agentforce agents to power intelligent, context-aware automation. Service Cloud & Field Service: Console design, omni-channel routing, skill-based assignment, entitlement processes, and SLA management. Full FSL implementations including scheduling, resource management, inventory tracking, and mobile workforce enablement. Sales Cloud, CPQ & Experience Cloud: End-to-end Sales Cloud, CPQ pricing and quote automation, partner portals, customer communities, and mobile app delivery via Mobile Publisher on iOS and Android. Integrations: REST, SOAP, Platform Events, Named Credentials, and async Apex with error handling and retry logic. Experience across SAP, Guidewire, HubSpot, Reltio MDM, OKTA, Seismic, Twilio, Stripe, and more. Data Migration: Phased migration with cleansing and validation logic. Experience migrating from SaaS platforms, SQL systems, and legacy CRMs into Salesforce at scale. Notable Projects: Multi-Agent Agentforce: Four autonomous agents for a global financial services firm — case escalation prediction, opportunity identification, case quality scoring, and shift handover summaries built on Service Cloud and Data Cloud with custom Apex and Flex Prompt Templates. Complex Integration: Led a 7-system integration for an insurance provider covering Guidewire, HubSpot, Reltio MDM, OKTA, Seismic, Outlook, and Invoca using Platform Events, Queueable Apex, and Named Credentials with full CI/CD via Jenkins and GitHub. FSL Warranty Management: Full warranty management system for a manufacturing firm — SLA enforcement, technician scheduling, inventory management across 500+ resources, and SAP integration for warranty validation. Partner Portal: Mobile-responsive partner community using LWC and Mobile Publisher, deployed on iOS and Android with real-time integrations to Azure, SAP, and third-party platforms. Why Work With Me: I bring both architecture thinking and hands-on execution. I don't just design and hand off — I build, test, and make sure solutions work under real-world conditions. I communicate clearly with both technical teams and business stakeholders, deliver value incrementally, and if something isn't going to work, I'll tell you early. Certifications: Agentforce Specialist AI Associate Data Cloud Consultant Platform Sharing & Visibility Architect Field Service Consultant Service Cloud Consultant Sales Cloud Consultant CPQ Administrator Experience Cloud Consultant Platform Developer I Platform App Builder Administrator