Alphie E.

Executive Assistant/ Personal Assistant

Your Go-To Virtual Assistant for E-commerce & Customer Support Looking for a reliable Virtual Assistant who can quickly understand your business, take ownership, and get things done without hand-holding? You’re in the right place. I’m a proactive, detail-oriented Virtual Assistant with 10+ years of experience in Customer Care and Technical Support, including work with a well-known multinational company. Over the years, I’ve supported growing e-commerce brands and helped streamline operations, improve customer satisfaction, and keep things running smoothly behind the scenes. I’ve worked hands-on with e-commerce stores supporting daily operations, customer service, order management, and retention—so I understand the pace, pressure, and priorities of online businesses. I don’t just follow instructions—I anticipate needs, solve problems, and continuously look for better ways to do things. I’m always learning, improving, and adapting to new tools and systems. I also work from a fully equipped, dedicated home office with: - A professional computer with dual monitors - Strong primary and backup internet connections - All the tools needed to stay responsive and reliable So you can count on consistent availability and smooth communication. Services I Offer - Customer Service & Email Support - E-commerce Support (Shopify, Amazon, eBay, Walmart, TikTok Shop) - Order Fulfillment, Returns & Refunds - Managing Amazon/eBay reviews, feedback & customer retention - PayPal Chargeback & Dispute Management - Influencer Marketing & Outreach - Editing & Proofreading (emails, product manuals, customer-facing content) - Creating SOPs to improve workflows and scalability - Managing and supervising small VA teams - Recruitment, interviews and onboarding - Training new team members Skills & Strengths - Highly proficient in Windows & Microsoft Office (Word, Excel, PowerPoint, Outlook) - Fast and accurate typing (50 WPM) - Highly organized with strong attention to detail - Fast learner, resourceful, and able to work with minimal supervision - Strong experience with: Amazon Seller Central eBay Seller Hub Shopify Order processing, shipping, returns, policies, and chargebacks Customer retention, reviews, and feedback management Tools & Platforms I’ve Used - Google Workspace - Gorgias - Monday. com - ClickUp - SendPro (Pitney Bowes) - Amazon Seller Central - eBay Seller Centre - Shopify - WooCommerce - Walmart Seller Center - WeChat (for communication with suppliers and manufacturers)