Maricris M.

HIPAA-Certified Patient Care Coordinator and Senior Operations Manager with 15+ years of experience across high-volume BPO environments, financial accounts, and healthcare operations. Whether you need executive leadership to optimize workflows and build SOPs, or a hands-on, HIPAA-compliant specialist to manage patient intake and scheduling, I bring deep operational rigor and execution to deliver results. Core Strengths & Impact * Healthcare Operations & Scaling: Built the operational systems, intake processes, and leadership structure that allowed our healthcare client base to scale from 10 to 100+ accounts. * Patient Care & Intake Coordination: 5+ years of dedicated healthcare experience managing patient intake, insurance verification, referral tracking, and scheduling across different EHR platforms. * Financial & BPO Expertise: 10 years of leadership and customer service experience supporting financial services accounts, handling sensitive billing inquiries, account support, payment arrangements, and strict regulatory compliance. * Remote Team Leadership: Led 80–100 remote staff, including 15+ Team Leads and 5 Operations Managers across international time zones. * SOPs & Data Strategy: Authored company-wide Standard Operating Procedures, onboarding guides, and executive KPI dashboards that drive data-backed decision-making. Primary Expertise: * Healthcare Operations Management & HIPAA Compliance * Patient Intake, Referral Management & Scheduling * BPO Financial Account Management & Customer Service * Remote Workforce Leadership & Team Management * SOP Development & Process Documentation * KPI Tracking, Data Analysis & Reporting Dashboards * Client Onboarding & Executive Relationship Management I bring structure to fast-growing organizations, simplifying complex workflows and building compliant systems that increase efficiency without sacrificing service quality. Let’s connect to discuss how I can support your practice operations, financial customer support, or patient care workflows.