Sheena C.

Sales Operations & Customer Service Lead | Inbound & Outbound Sales

I help businesses generate more revenue by building high-performing sales teams, optimizing pipelines, and turning customer interactions into profitable growth opportunities. With 15+ years of experience, $100K+ earned on Upwork, and 12,000+ hours worked, I specialize in sales leadership, customer acquisition, appointment setting, lead generation, pipeline management, and customer retention. I have successfully led inbound and outbound sales teams serving U.S., European, Australian, and Middle Eastern markets. My approach goes beyond managing people. I create scalable sales systems that improve conversion rates, increase customer lifetime value, and strengthen retention. As a Lean Six Sigma Green Belt, I combine data-driven decision-making with hands-on sales leadership to identify bottlenecks, streamline workflows, and maximize revenue opportunities. What I Can Help You With: • Inbound & Outbound Sales Management • Lead Generation & Appointment Setting • Sales Team Leadership & Coaching • Pipeline Management & CRM Optimization • Sales Process Development & SOP Creation • Customer Retention & Churn Reduction • Upselling & Cross-Selling Strategies • Revenue Operations & Performance Tracking • Customer Success & Account Management • Zendesk, HubSpot, Zoho CRM, HighLevel & CRM Administration Recent Experience Includes: • Managing sales pipelines for service-based and SaaS businesses • Leading customer experience and sales teams for U.S.-based companies • Booking qualified appointments through outbound prospecting campaigns • Improving sales workflows and conversion processes • Building retention strategies that increase customer lifetime value Why Clients Hire Me: $100K+ Earned on Upwork 12,000+ Hours Worked Proven Sales & Customer Success Leadership Experience Across Multiple International Markets Strong Background in Both Revenue Growth and Customer Experience If you're looking for a sales leader who can generate opportunities, improve conversion rates, coach teams, and build systems that drive predictable revenue growth, I'd be happy to discuss how I can help your business scale.