Valentin A.

Top Rated Plus - Bilingual French and English Multichannel Customer Support, and Virtual Assistant. I help businesses retain customers, reduce churn, and scale operations through high-quality Customer Support and Virtual Assistance. With 7+ years of experience, I’ve worked with companies across France, Canada, USA, UK, Belgium, Germany, and Denmark, supporting SMEs, E-commerce, SaaS, and Service-based businesses. 🚀 What I can help you with: ✔️ Customer Support & Customer Success (French / English) ✔️ Email, Live Chat & Phone Support ✔️ E-commerce Support (Shopify, WooCommerce, Magento, Dropshipping) ✔️ Order processing, refunds, cancellations & chargebacks ✔️ Dispute management (Stripe & PayPal) ✔️ SaaS & Technical Support (Level 1–2) ✔️ Social Media Comment Moderation ✔️ Virtual Assistance & Administrative Support ✔️ Data Entry & CRM Management 🛠 Tools I use daily: Zendesk | Gorgias | Intercom | Freshdesk | HubSpot | Zoho | Trengo | Loop Shopify | Magento | WordPress | WooCommerce | RingCall | RingOver Google Workspace | Slack | ClickUp | Gmail | Microsoft Office 💡 Why clients choose me: 📍 Strong empathy & problem-solving skills 📍 Ability to turn angry customers into loyal ones 📍 Fast learner & highly adaptable 📍 Clear written & verbal communication 📍 Reliable, detail-oriented & deadline-driven 📍 Used to handling high-volume tickets & sensitive customers 📩 Available immediately | GMT+1 (easy overlap with EU & North America) Let’s discuss how I can add value to your business. --------------------------------------------------------------------------------------------------------------------- Spécialiste bilingue Français et Anglais en service client, support client et assistance virtuelle, avec +7 ans d’expérience auprès d’entreprises en Europe et en Amérique du Nord. J’accompagne les entreprises dans : ✔️ La gestion efficace du Service Après-Vente ✔️ Le support e-commerce et SaaS ✔️ La relation client multicanale (email, chat, téléphone) ✔️ La gestion des litiges, commandes et remboursements ✔️ L’assistance administrative et virtuelle Professionnel, empathique et orienté résultats, je contribue à améliorer la satisfaction client et l’image de marque. 📩 Disponible pour une collaboration sérieuse et durable.