Mahbub A.

Virtual Assistant | Customer Service Manager | eCommerce Support Specialist | 10+ Years Experience I am a results-driven Virtual Assistant and Customer Service Manager with 10+ years of professional experience, including working with U.S.-based companies in senior analyst and customer support roles. I help businesses stay organized, responsive, and scalable by managing daily operations and customer communications with accuracy, efficiency, and care. With 4+ years of hands-on customer service experience, I have supported high-volume eCommerce businesses on Amazon, eBay, Walmart, Shopify, and other online platforms. I handle inbox management, live chat, order processing, refunds, disputes, and escalations—while consistently maintaining excellent customer satisfaction ratings. What sets me apart is my proactive mindset and fast execution. I don’t just complete tasks—I actively look for ways to improve workflows, reduce response times, and enhance the customer experience. I adapt quickly to new tools and systems, take full ownership of my responsibilities, and work independently so you can focus on growing your business. How I Can Support Your Business ✅ Virtual Assistance & Administrative Support ➜ Email and inbox management ➜ Calendar and appointment scheduling ➜ Data entry, data cleanup, and database management ➜ Web research and document preparation ➜ Google Workspace (Docs, Sheets, Slides) ➜ Microsoft Office (Word, Excel, PowerPoint, Outlook) ✅ Customer Service & Customer Support Management ➜ Email and live chat customer support ➜ Zendesk & Gorgias ticket management ➜ Order issues, refunds, and escalations ➜ CRM updates and customer follow-ups ➜ Customer service workflow optimization ✅ eCommerce Virtual Assistant (Amazon, eBay, Shopify & More) ➜ Product listing analysis and optimization ➜ Order processing and dropshipping management ➜ Tracking, delivery coordination, and returns ➜ Customer inquiries, disputes, and chargebacks ➜ Full store and account management ✅ Tools, Platforms & Technical Skills ➜ Asana, Trello, Monday, Slack ➜ Shopify, WordPress, WooCommerce ➜ JaneApp ➜ Mailchimp ➜ Later ➜ Canva ➜ YouTube video uploading and management ➜ Social media scheduling ➜ Basic HTML, CSS, Bootstrap ➜ Adobe Photoshop ⭐Why Clients Choose Me ✔ Dependable and detail-oriented ✔ Clear and professional communication ✔ Fast learner with minimal supervision ✔ Available for long-term and full-time roles ✔ Strong focus on quality, accuracy, and results If you’re looking for a Virtual Assistant or Customer Service Manager who can work independently, manage operations confidently, and represent your business professionally—you’re in the right place. Let’s discuss how I can support your business and make your workload lighter.