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Dorian G.

Dorian G.

Business Consultant, Project Manager, Instructional Designer

My name is Dorian and I am quite new to UPWORK but I have a clear goal for any project: Solve your biggest business challenges for less and support your vision for success. I bring client engagement experience from consulting in the airline, software and IT services sectors. I've worked with clients and different cultures from all over the world including Ethiopia, Oman, South Africa, Dominican Republic, Malta and Vietnam to name a few. My personal ideology to business consulting: I work with you and not on you. My success criteria includes making your life easier and less stressful. After all, isn't that the end goal for seeking a consultant's expertise. My methodology for implementing any project and/or solving business challenges 1) Research and Assess 2) Brainstorm and Design 3) Validate and Align the Organization 4) Implement and Adopt 5) Measure Success My top projects involved designing eCommerce and Retailing strategy for airlines along with process improvement, while implementing new technology. I leverage my abilities as a project manager to ensure my projects are on-time, under budget, and my clients are highly satisfied. Some project examples include: + Modernized airline client, transitioning sales and booking practices from manual, in-person process to automated, online model. Overhauled organizational methods and outlooks to implement new ways of capturing and analyzing consumer data while optimizing online booking flows and UX to increase passenger bookings 20% in 6 months + Defined new retail and marketing strategies for key regional client, expanding customer base significantly by providing client with data analysis tools and best practices in order to accelerate and focus demographic targeting and consumer-centric market research including use of Google and Adobe analytics tools + Facilitated strategic workshop to management and directors for key African client which led to the creation of the Ancillary program, numerous services and change management / process changes that resulted in more than USD 20M yearly incremental revenue for the client. + Designed and Implemented features and processes for a Marketing, Sales and Customer Support Organization in order to improve sales contacts leads, marketing campaigns and customer ticket handling for an organization that was under-utilizing their CRM solution + Implemented Customer Segmentation Strategy for Asia Pacific Airlines looking to measure customer lifetime value using Recency, Frequency and Monetary values in order to differentiate customer experience and improve marketing spent decisions + Designed and Managed 15-month training program with a large airline in Africa to delivery numerous business, strategic and solution based training to more than 300 airline employees. Led a team of 16 subject matter experts (trainers) , managed budget, expenses and facilitated travel to successfully manage resource capacity, budgeted hours and on-time training schedule. I am located in Bedford (just outside Dallas - Fort Worth) , Texas . I look forward to working with you on your most interesting projects and a successful engagement. Thank you for your consideration

🇺🇸Bedford, United States$55/hr100% JSS5.00 (1)Since Feb 2019

Earnings and projects

MRR (estimate)
≈$0

An estimate from an earlier read

World#221,272 / 412k
🇺🇸Country#35,144 / 62.1k
Revenue, last 30 days
$0
Total earnings
$7.4k
World#221,272 / 412k
🇺🇸Country#35,144 / 62.1k
Per project
$3.7k
Projects, last 6 months
0
World#209,857 / 412k
🇺🇸Country#27,406 / 62.1k
Projects in all
2
50% fixed50% hourly
World#328,890 / 412k
🇺🇸Country#47,959 / 62.1k

Earnings, last 30 days

$7.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$7.3k$7.4k$7.5k$7.6kOct 9Oct 24Nov 8

No data since Nov 5, 2026.

Skills