Angelica S.

Helping Cleaning Companies, Restaurant Technology Platforms, and Service-Based Businesses Streamline Operations, Strengthen Supplier Relationships, and Scale Efficiently With 6+ years of professional experience and a freelance career that began in 2019, I've helped business owners improve operations, build stronger client and supplier relationships, and create systems that support sustainable growth. My background spans residential cleaning, commercial cleaning, restaurant technology, eCommerce, customer support, lead generation, social media management, and supplier relationship management. Throughout my career, I've worked with businesses across the United States, Ireland, and Australia, supporting both day-to-day operations and long-term growth initiatives. Some of the results I've contributed to include: • Contributing to a 40% increase in restaurant partnerships for a leading corporate food ordering platform in Australia through supplier relationship management and strategic collaboration • Supporting the growth of a cleaning company through operations management, client communication, scheduling, follow-ups, and marketing support, helping generate enough business demand to justify the addition of an entirely new cleaning team • Maintaining a 100% Job Success Score across freelance platforms through consistent communication, reliability, and high-quality work • Earning Top Performer recognition from two U.S.-based companies Areas of Expertise: ✓ Supplier & Vendor Relationship Management ✓ Restaurant Partner Management ✓ Operations Management ✓ Cleaning Business Administration ✓ Residential & Commercial Cleaning Operations ✓ Client Relationship Management ✓ Scheduling & Dispatch Coordination ✓ Customer Support & Customer Retention ✓ Social Media Management ✓ Lead Generation ✓ CRM Management ✓ Process Improvement Tools & Platforms: Salesforce • Trello • Asana • Jobber • Connecteam • Thryv • LinkedIn Sales Navigator • Canva • Slack • Calendly • OpenPhone/Quo • Capcut • Meta • ChatGPT • Jasper.AI Clients work with me because I'm proactive, dependable, highly organized, and able to take ownership of critical business functions without requiring constant supervision. Whether you need support managing supplier relationships, improving operations, coordinating cleaning services, or helping your business scale efficiently, I bring the experience and attention to detail needed to keep things running smoothly. If you're looking for a long-term partner who understands operations, supplier management, restaurant technologies, and cleaning business growth, I'd be happy to discuss how I can help.